Why Does CIBC Keep Calling Me? A Complete Guide to Understand and Find Solutions

Picture this: you are in the middle of something important, and your phone keeps ringing. It's not just a one-time thing, it happens again and again. Then you look and see - it's CIBC. Before you panic or lose your patience, let's explore why CIBC might be reaching out to you persistently and how you can manage this situation through their online banking, mobile app, or customer service.

Understanding the Reasons

If you're wondering "Why does CIBC keep calling me?", there might be several reasons behind it. It can involve notifying you about potential fraudulent activities in your account or discussing new services. CIBC, being a fair and responsible financial institution, takes its duty to keep customers informed seriously. However, this doesn't leave you stuck with incessant calls if you wish otherwise. Here's how you can manage these notifications.

Option 1: Online Banking

One of the most convenient ways to regulate these calls is through CIBC's online banking services. CIBC has an intuitive and easy-to-use online banking interface which allows you to manage your contact preferences and set up notifications according to your preference.

1. Login to your CIBC online banking account.
2. Go to the 'Settings' section.
3. Select 'Notification Preferences' and adjust the settings as per your requirements.

Remember, managing your notification preferences through online banking helps you stay updated about your account activities without being interrupted by phone calls frequently.

Option 2: Mobile App

The CIBC Mobile Banking App is another excellent tool to stay in control and manage your notification preferences. It's user-friendly and easy to navigate.

1. Download and login to the CIBC Mobile App.
2. Find the 'More' section on your app’s dashboard.
3. Select 'Settings' then 'Notifications'.
4. Adjust the settings for Notifications accordingly.

Managing your account via the mobile app lets you take control of your banking right from the palm of your hand, including how and when you want to be contacted.

Option 3: Call Customer Service

If you still prefer a more human touch, you can always reach out to CIBC's customer service. You can discuss your concerns, ask them to stop the frequent calls, or clarify if they are indeed the ones calling you. Here’s how you can do it:

1. Call CIBC’s customer service at their toll-free number.
2. Explain your issue to the representative and ask for assistance to curtail the communications as per your convenience.

Communicating with customer service gives you the reassurance of speaking to another human being and helps in obtaining instant clarification.

Final Thoughts

In summary, while it may sometimes be bothersome, remember that the calls you receive from CIBC are meant for your benefit. But the constant ringing needs not to be tolerated either. Using CIBC's online banking, mobile app, or customer service, you can curtail the frequency of these calls - making banking with CIBC a much more pleasant experience.