How to Disable Tap on Your Debit Card With CIBC: A Comprehensive Guide

Securing your debit card is paramount in the digital age. To secure transactions, CIBC offers its clients the option of disabling the tap function on their debit cards. In this article, we will explore three options for executing this task: via online banking, the mobile app, or by calling the customer service. Read on to discover the step-by-step process for each method, alongside their pros and cons.

Disabling Tap Through Online Banking

The first method available to CIBC clients involves utilizing the institution's comprehensive online banking system. The following are the steps to accomplish this:

• Sign in to your CIBC Online Banking profile
• Navigate to “My Accounts”
• Select the debit card from the accounts list
• Click on "Manage Cards"
• There, you will see the option to turn off tap payments. Follow any additional prompts to confirm the change.

The advantage of online banking is that it's accessible 24/7. The process is quick, straightforward, and can be done from the comfort of one's home or office. However, clients must have an online banking profile before pursuing this method.

Utilizing the CIBC Mobile App

The CIBC Mobile App serves as an alternative to the online banking platform. To disable the tap feature via the app, follow these steps:

• Open the CIBC Mobile app and log in to your account.
• At the bottom of the screen, tap on "More."
• Select the "Cards" tab and find the debit card you want to manage.
• Under Card Settings, tap on "Tap & Pay," followed by the "Disable" button.

This method is even more convenient than online banking as it can be done on-the-go. However, the primary drawback is that you would need to have the CIBC App on your smartphone, and an internet connection is always required.

Contacting CIBC Customer Service

If you're not inclined towards digital methods or face any issues with them, getting in touch with CIBC's customer service is another option. Here is the process:

• Dial 1-800-465-2422 for English service or 1-888-337-2422 for French service.
• Get verified and request to disable the tap function on your debit card.

This method has the advantage of providing direct interaction with a representative who can help clarify any doubts. However, waiting times might cause delays, and the service hours are limited compared to online services.

In conclusion, CIBC provides multiple options for managing the tap function on your debit card. Whether you prefer the autonomy of online banking, the convenience of the mobile app, or the human touch of customer service, the choice is yours. Remember, your financial security is as important to CIBC as it is to you. Choose the method that most suits your lifestyle and preferences.