How to Contact CIBC via Email: Complete Guide to Online Banking, Mobile App, and Customer Service

Canadian Imperial Bank of Commerce (CIBC) provides an array of contact channels to ensure customers can reach them quickly and conveniently. The bank's robust customer service includes email, online banking, mobile app, and direct phone calls. If you're wondering how you can contact CIBC via email, we have outlined the steps below.

Contacting CIBC through Online Banking

Online banking services by CIBC not only offer transactional services but also facilitate communication with representatives. To contact CIBC by email via online banking, you will need to follow the steps outlined below:

• Log into your online banking account using your card number and password.
• Click on the 'Customer Service' link located on the menu.
• Select 'Contact Us', which will direct you to the communication alternatives.
• Choose 'Email Us', fill out the form, detail your enquiry, and press 'Submit'

Please remember to never share sensitive information like your passwords or PINs through email. If your concern involves such information, it is best to follow secure communication channels such as a direct phone call to their customer service.

Contacting CIBC Through their Mobile App

If you are using CIBC's mobile app, the following steps can be followed to reach out to them:

• Log into your mobile banking app using your card number and password.
• Click on the 'More' button on the lower right-hand corner.
• Tap 'Contact Us' and choose the email option.
• Fill in your query in the given form and hit 'Send'

Through CIBC's mobile app, you can also chat with a representative or request a callback from customer service - a faster way to get your concerns addressed.

Calling CIBC Customer Service

If reaching out via email isn't feasible for you or if your concern requires immediate attention, you may prefer to call CIBC's customer service line. Here's how:

• The phone number for CIBC customer service is 1-800-465-2422 (in Canada) and +1 902-420-2422 (outside Canada).
• Remember to have your card number handy, as you'll need it to navigate through the automated phone system.
• Select the appropriate option to speak to a representative who can assist with your specific concerns.

It's available 24/7, so you can get the help you need, anytime.

In conclusion, whether you prefer the traditional approach of phone conversation, the modern convenience of a mobile app, or the straightforward process offered by online banking, CIBC has got you covered. A crucial aspect of banking is accessibility, and CIBC has ensured they have created ample avenues for customers to contact them. The key is to choose which method works best for you.