How to Turn Off Auto Deposit at CIBC: A Comprehensive Guide

In the digital age, managing your bank account from anywhere has never been more convenient. One feature of modern banking platforms is the Auto Deposit, which CIBC offers to its clients. As beneficial as Auto Deposit may be, there may be times when you want to switch it off. This article provides detailed steps on how to turn off the Auto Deposit service at CIBC via online banking, the mobile app, and by calling customer service.

Turning Off Auto Deposit via CIBC Online Banking

CIBC’s online banking platform is user-friendly and provides full banking services including control over Auto Deposit settings. Here's how you can turn off this feature:

• Log in to your CIBC Online Banking account.
• On the main dashboard, navigate to 'Account Services'.
• Select the 'Interac e-Transfer Settings' option.
• Find the 'Auto Deposit' section.
• Click 'Turn Off' or 'Disable Auto Deposit'.
• Confirm your decision.

After following these steps, your Auto Deposit should be deactivated. Make sure to double-check that it is indeed disabled by refreshing your settings page.

Turning Off Auto Deposit via CIBC Mobile App

If you're more comfortable using your mobile device for banking, CIBC's mobile app also lets you deactivate the Auto Deposit function. Here's how:

• Open the CIBC mobile app and sign in to your account.
• Tap on the 'Menu' icon on the top left of the screen.
• Under the 'Transfers' section, tap 'Interac e-Transfer Settings'.
• Look for the 'Auto Deposit' section and tap 'Disable' or 'Turn Off'.
• A prompt will ask you to confirm your decision. Tap 'Confirm'.

Once done, the Auto Deposit function should now be turned off. It's always a good idea to double-check by revisiting the settings after the changes apply.

Turning Off Auto Deposit by Calling Customer Service

If you're not keen on navigating the online or app interface, there's a third option – calling the Customer Service of CIBC. Here's what you should do:

• Call CIBC Customer Service at 1-800-465-2422. Operational hours are from 7 AM - 11 PM EST from Monday to Friday.
• Follow the voice prompts until you reach a representative.
• Let the representative know that you wish to turn off Auto Deposit for e-Transfers.
• The representative will guide you through the process and may require you to answer security questions to verify your identity.

Customer Service reps are trained to handle queries efficiently, so don't hesitate to ask if you have any questions or concerns. Once you've completed the process, the representative should confirm that the Auto Deposit is now turned off.

Conclusion

Turning off Auto Deposit at CIBC is simple and can be done through multiple channels. Whether you prefer the online banking portal, the mobile app, or speaking directly with a customer service representative, CIBC makes it convenient for you to manage your banking preferences. Always remember to double-check your changes to ensure they've been applied correctly. Stay on top of managing your finances with the ease and flexibility of modern banking.