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How to Change Your Phone Number on Your CIBC Account?

Changing your phone number on your CIBC account is straightforward. You have several options to choose from, and they can all be done at your convenience. In this comprehensive guide, you will learn how to change your phone number with CIBC through online banking, the mobile app, and by calling customer service.

Online Banking

To change your contact phone number through CIBC's online banking, follow the steps below:

• Log in to your CIBC Online Banking account.
• Select “Customer Services” from the menu found at the top of your internet banking dashboard.
• From the dropdown list, choose “My Profile and Preferences.”
• Under the "Contact Information" section, click the “Change” button next to your phone number.
• Enter your new phone number then click "Save."

Usually, the changes are updated instantly, but if you face any issues, don't hesitate to contact CIBC's customer service.

Mobile App

CIBC’s mobile app makes it easy to change your contact details from anywhere, at any time. Follow these steps to update your phone number:

• Open CIBC's mobile banking app on your smartphone or tablet.
• Sign in to your account using your card number and password.
• Tap on the menu button (usually represented by three horizontal lines or a '≡' symbol).
• From your profile, click on "Personal Information."
• Tap on the “Edit” button next to your phone number.
• Input your new phone number then tap on “Save Changes.”

The update is typically processed instantly via the mobile app as well.

Call Customer Service

If you’re unable to update your phone number online for any reason, you can always call CIBC's customer service, available 24/7:

• Prepare your account and personal information as these may be requested for verification purposes.
• Dial 1-800-465-CIBC (2422) or the suitable number for international calls.
• Follow the automated prompts, or if possible, select the option to speak with a representative.
• Once connected, ask the representative to assist you with changing your contact phone number.
• After providing the necessary verification, they'll be able to update your number.

Remember to always verify any changes you've made to your account for accuracy. That includes ensuring your new phone number is correctly listed and functional.

Conclusion

Updating your phone number on your CIBC account is crucial to stay updated and ensure a seamless banking experience. Whether you use online banking, the mobile app, or prefer to speak to someone directly, CIBC offers several straightforward methods to help you make this change. The bank is dedicated to providing convenient services to all customers, leaning on digital tools to make managing your personal data easier.