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How to Lock Your Debit Card at CIBC: A Comprehensive Guide

In today's digital age, the protection of your financial assets is paramount. One security feature is the ability to lock a debit card. This article will guide you on how to lock your CIBC debit card using three options: online banking, the CIBC mobile app, and customer service.

Online Banking

With the advent of digital banking, online platforms have become integral in managing our financial lives. Here are the steps on how to lock your CIBC debit card through their online banking platform.

• Visit the CIBC website and log in to your account.
• Select "Customer Services" from the menu located in the top right corner.
• Choose "Cards, Loans & Mortgages."
• Click on “Manage My Cards” which will give you a list of your cards.
• Select the card you want to lock and click on the “Lock Card” option.
• Confirm your choice, and your card will be temporarily locked.

Note: To unlock your card, follow the same steps but choose the “Unlock Card” option instead.

CIBC Mobile App

Your banking operations are not confined to a laptop or desktop; you can also use mobile apps. Here’s how to lock your card using the CIBC mobile app.

• Open your CIBC Mobile app and log in to your account.
• Choose the “More” option on the bottom of the home screen.
• Select "Card Controls" under the “Banking features” section.
• Select the card you want to lock.
• Toggle the switch to the right under "Lock Card." Your card is now locked.

Note: To unlock your card, follow the same steps but toggle the switch to the left under "Unlock Card."

Customer Service

If you are more comfortable interacting with a human or can't access online services, you can lock your card by contacting CIBC customer service. Here’s how.

• Dial the customer service line at 1-800-465-2422.
• Wait for the automated voice response and select the option for card services.
• Confirm your identity as required by the customer service representative.
• Request to have your card locked.

Note: To unlock your card, you will need to call customer service back and request to have it unlocked.

In conclusion, there are multiple ways to secure your CIBC debit card. Whether it’s through an online platform, mobile app, or customer service, CIBC has made it convenient for you to protect your financial assets. Have peace of mind knowing that you can easily lock your debit card at CIBC.