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How to Lock Your Card on the CIBC App: A Comprehensive Guide

In the fast-paced digital age, having control over your cards is crucial. If you are a customer of the Canadian Imperial Bank of Commerce (CIBC), you can breathe a sigh of relief because CIBC provides its customers with easy methods to lock their cards. This tutorial will explain in detail the three methods of locking a card on the CIBC app, through online banking and by calling customer service. Each step is easy to follow and will secure your card immediately, ensuring your financial safety.

Locking Your Card through the CIBC Mobile App

The CIBC mobile app is intuitively designed for its user’s utmost convenience. The card locking feature is no exception. Here's the step-by-step process:

• Open the CIBC Mobile Banking App on your device.
• Sign in using your card number and password in the required fields.
• Click on ‘Cards’ located in the main menu at the bottom of the app.
• Select the card you want to lock.
• After selecting, click on the ‘Misplaced card’ option.
• Now, select the ‘Lock Card’ option.
• Confirm your action, and your card will be locked immediately.

Remember, actions on the app take effect immediately, so ensure you have chosen the correct card. Don’t hesitate to utilize the Help Center within the app for more details or queries.

Locking Your Card through CIBC Online Banking

If you prefer using a computer for your banking needs, CIBC Online Banking is an equally easy and convenient way to lock your card. Follow these steps:

• Log in to your account on the CIBC Online Banking website using your card number and password.
• Click on ‘My Accounts’ located at the top of the home page.
• Select the account linked with the card you want to lock.
• Click on ‘Lock Card’ in the card details section.
• Confirm your action, and your card will be instantly locked.

Online Banking can give a broader view and easier navigation if you manage multiple accounts and cards. It includes the same immediate effect of locking your card as the mobile app.

Contacting CIBC Customer Service to Lock Your Card

If you're unable to use the mobile app or the online banking, you may call the CIBC Customer Service. Here's how:

• Dial the number for CIBC Customer Service, which is 1-800-663-4575 for personal banking or 1-800-465-CIBC for business accounts.
• Follow the recorded prompts to reach a service representative.
• Identify yourself and request to lock your card.

Customer service representatives can help lock your card, sort out any issues, or answer any questions about the process.

In conclusion, securing your debit or credit card from unauthorized use is convenient and effective with CIBC's three methods. The CIBC Mobile App, Online Banking, or contacting the Customer Service are all reliable options. Understand their process and select the one that meets your needs the best.