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Using Face ID with Your CIBC App: A Comprehensive Guide

With technological innovations, banks have made their customers' lives easier. One such feature is using Face ID with your CIBC mobile app. For the benefit, flexibility, and convenience of both new and existing CIBC clients, we provide a detailed guide on how to use Face ID for secure transactions. Exploring three options: Web banking, Mobile phone app, and customer service.

Option 1: Using Web Banking

Secure, simple, and user-friendly, the CIBC online banking platform allows you to set up Face ID with no hassle.

• First, log onto the CIBC online banking page using your Card number and password.
• Once logged in, navigate to 'My Profile' and then select 'Security Settings'.
• In the 'Sign-On Options', select 'Face ID' from the drop-down menu.
• You will be prompted to upload a clear front-facing image. Make sure your full face is visible, well-lit, and free from any obstructions.
• Once your image is accepted, your Face ID will be activated and you can start using this feature for future logins.

Option 2: Using the CIBC Mobile App

The CIBC mobile app enables users to use Face ID, offering accessibility and convenience right at their fingertips.

• Open the CIBC mobile app on your device and sign in with your regular login credentials.
• Once logged in, tap on the 'More' button situated at the bottom of the screen.
• From there, go to 'Profile and Settings', then tap 'Sign-On Options'.
• Under the 'Quick Sign-On' heading, you will see an option to set up Face ID, turn it on.
• Your device might ask to authenticate your Apple ID, follow the prompts to complete the process.

Option 3: Contacting Customer Service

If you are facing any issues, the CIBC customer service is always there to guide you through the process.

• Connect with a customer representative by dialing 1-800-465-2422.
• After verifying your identity, tell them that you wish to activate the Face ID feature for your account.
• Follow their instructions to set up your Face ID optimally and securely.
• Once completed, a confirmation message will indicate that your Face ID is ready for use.

Thus, banking with CIBC is now even more convenient and offers better security. Using Face ID for your transactions not only speeds up the process but also adds an extra layer of security to your account. If you have any issues, never hesitate to reach out to CIBC's customer service for assistance.

Remember, with secure banking, you have the ultimate peace of mind. Happy banking with CIBC!