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How to Contact CIBC: Comprehensive Guide on Online Banking, Mobile App, and Customer Service

Having money-related concerns, doubts about your banking transactions, or simply inquiring about CIBC products and services? You're in the right place. This article will guide you through different methods of reaching out to the Canadian Imperial Bank of Commerce (CIBC). These platforms include the Online Banking portal, the mobile application, and the traditional Customer Service call. Let's delve into the details.

Connecting Through CIBC Online Banking

Accessing customer support via CIBC's Online Banking platform is a convenient method for customers who prefer not to use their phone for such matters. Here's a step-by-step guide to help you navigate the process.

• Firstly, navigate to the CIBC homepage.
• Login to your online account by clicking the "Sign In" button.
• From your Account Summary page, select "Customer Support" or "Help Centre".
• You will now have access to a variety of topics and articles for self-help or the option to start a chat with the customer service team.
• For personal assistance, select the "Chat Now" button, and you'll be connected with a customer representative.

Reaching Out via the CIBC Mobile App

For those constantly on the go, reaching out to CIBC customer support through their mobile app is the most convenient option. Here's how you go about it:

• Download the CIBC mobile app from Google Play Store or Apple App Store.
• Open the app and sign in using your online banking credentials.
• Tap the "More" button found at the bottom right corner of the screen.
• From the options, select "Contact Us".
• Finally, choose the type of assistance you require. This can range from a phone call, text chat, or even scheduling an appointment at a branch.

Contacting CIBC Customer Service via Phone Call

Despite the rise of digital platforms, many customers still prefer the human interaction gained from a traditional phone call. Here's how you can reach out to CIBC via a phone call:

• Dial 1-800-465-CIBC (2422) for English service or 1-800-465-2255 for French service. For overseas, reach them at 1-902-420-2422.
• Listen to the recorded menu and press the numbers corresponding to your type of query.
• Wait until you are connected to a customer service representative.
• Patiently elaborate your concern and cooperate with their instructions.

In conclusion, CIBC offers a variety of ways to engage with their customer service, ensuring a seamless experience adapted to your preference. Don't hesitate to tap into these resources whenever you have queries or concerns. CIBC wants its customers to feel heard and assisted.