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How to Setup Fingerprint Recognition on the CIBC App: A Comprehensive Guide

Nowadays, financial transactions have been made more secure and convenient through biometric technology such as fingerprint recognition. In CIBC's commitment to provide user-friendly banking platforms, they offer fingerprint recognition features on their mobile banking app. This step-by-step guide will explain how to set up this feature in three convenient ways: through online banking, the mobile app, and calling customer service.

Setting Up Fingerprint Recognition through Online Banking

For CIBC consumers preferring the desktop banking experience, setting up fingerprint recognition can be done through online banking. Here's how:

• First, log into CIBC Online Banking using your card number and password.
• Once logged in, navigate to the settings menu located on the website's top right-hand corner.
• In the settings menu, select 'Security Settings'.
• Enable the 'Fingerprint Recognition' feature and follow the site's step-by-step prompts.
• Complete the steps by providing your fingerprint on the required fields.
• Ensure that you have your mobile device on hand as part of this process as you’ll need it to verify this change.

Activating Fingerprint Recognition through the Mobile App

If you're constantly on the move or simply prefer banking on your mobile device, you can set up fingerprint recognition straight from your CIBC Mobile Banking App. Take note of the following steps:

• Start by logging into your CIBC Mobile Banking App using your password.
• On the main dashboard, tap on 'More' at the bottom of the screen.
• Select 'Settings', then 'Biometrics' in the submenu that appears.
• Enable the 'Fingerprint Recognition' feature and follow the app's prompts.
• Verify your fingerprint on your device when prompted.

Enabling Fingerprint Recognition through CIBC Customer Service

If you're more comfortable speaking to a live representative, you can enable your fingerprint recognition feature by calling CIBC Customer Service. Below are the steps to follow:

• Dial the CIBC Customer Service hotline found at the back of your card or on their official website.
• After authentication, tell the representative that you want to set up your fingerprint recognition feature.
• The representative will then guide you through the process on the phone, so be ready to follow their instructions closely.
• Have your banking card, password, and mobile device on hand to smoothly navigate the process.

In conclusion, CIBC aims to make everyday banking safer and more convenient through the integration of biometric technologies. Whether you prefer to set up fingerprint recognition via online banking, their mobile app, or by calling customer service, CIBC ensures this process is simple, secure and user-friendly.