How to Change Your Billing Address with CIBC: A Comprehensive Guide

Whether you're moving to a new home, expanding your business, or adding a secondary location, it's paramount to keep up-to-date information with your bank. This article will guide you on how to change your billing address with CIBC via online banking, their mobile app, or by contacting customer service.

Online Banking

Changing your billing address through CIBC's online banking is a straightforward and convenient process. Here are the steps:

• Open your internet browser and type in the CIBC's website in the address bar.
• Sign in to your account using your card number and password.
• Once signed in, navigate to the "Personal Profile" or "Settings" section, often found under the "My Profile" tab.
• Inside your profile, look for the "Contact Information" section to change your billing address.
• Enter your new address and select "Save Changes" or "Update." Remember to check all data to avoid mistakes.
• Your address should then be updated immediately or within a few business days, depending on CIBC's system update schedule.

Mobile App

Changing your billing address using CIBC's mobile app is also straightforward:

• Launch the CIBC Mobile Banking app on your smartphone or tablet.
• Log in with your account credentials (card number and password).
• On the app's main page, navigate to "More," typically located at the bottom corner of the screen.
• Under "More," find and select "Profile & Settings."
• Under this section, select “Contact Information” or “Address Change.”
• Follow the prompts to update your address. Ensure that the information you input is correct.
• Select "Save" or "Submit.” The system will then update your address.

Contacting Customer Service

If you prefer a person-to-person interaction, you can choose to contact CIBC's customer service:

• Call the customer service line. For personal banking, the number is 1-800-465-2422. For business clients, please call 1-800-465-CIBC (2422).
• Once connected, choose the option to speak with a representative.
• Inform the representative that you wish to change your billing address. They will guide you through the process and verify your identity for security purposes.
• Provide the representative with your new address.
• The customer service representative will process your information and complete the address change for you.

In conclusion, CIBC offers various convenient options for updating your billing address. Always ensure the new information is correct and reflects your current situation to keep your banking running smoothly. It's also wise to check that all transactions and communication from CIBC start coming to your updated address.