How to Get a New CIBC Debit Card: Online Banking, Mobile App, or Customer Service?

Getting a new debit card from the Canadian Imperial Bank of Commerce (CIBC) is a straightforward process that can be accomplished in three ways – Online Banking, Mobile App, or a simple call to Customer Service. This step-by-step guide will explore these methods and ensure the process is as painless as possible.

Using CIBC Online Banking

One of the easiest and most convenient ways to request a new debit card from CIBC is through the bank’s online banking platform. Follow the steps below to navigate the process successfully:

• Open a web browser and visit the CIBC website.
• Log in to your account with your card number and password.
• Go to the ‘Customer Service’ section and select ‘Order a Card.’
• Follow the on-screen instructions to complete the request.
• Once the request is submitted, the new debit card will be sent to your mailing address within 7 to 10 business days.

Using CIBC Mobile App

If you frequently use your smartphone for banking transactions, you can find the same features in the CIBC Mobile Banking App to request a new debit card. Here's how:

• Download and install the CIBC Mobile Banking App from Google Play or the App Store.
• Launch the app, and sign in using your card number and password.
• On the bottom tab, select ‘More’ and visit the ‘Services’ section.
• Select ‘Order a card’, and align with the prompts to complete your debit card request.
• After submission, your card should arrive at your mailing address within the specified timeline.

Contacting CIBC Customer Service

Lastly, if you are unable to, or prefer not to use the digital platforms, calling CIBC Customer Service is another valid option. They can assist in requesting a new debit card over the phone. The process is outlined below:

• Find the customer service number at the back of your old debit card or simply search it online.
• After the call connects, navigate through the automated prompts and select the option for 'Debit Card Services'.
• Once connected with a representative, explain that you need a new debit card.
• Provide the necessary information and verification as requested by the Customer Service representative.
• Once your identification is confirmed, they will process the request and send your new debit card to your registered postal address.

Regardless of the method you opt for, it’s essential to ensure that your contact details are updated with the bank to avoid any delay or inconvenience in receiving your new debit card. Be mindful to activate your card upon receiving it to make it operational for your daily transactions.

Conclusion

Requesting a new debit card from CIBC is an undemanding process, with various available methods to suit everyone’s preferences. Whether you are tech-savvy and inclined to use Online Banking or the Mobile App, or you find comfort in the direct interaction with a customer service representative – CIBC has got you covered. Just ensure to choose the method most suitable for you and follow these simple steps, and you'll be back banking with ease in no time.