Where is My Message Centre on CIBC Online Banking?

The Canadian Imperial Bank of Commerce (CIBC) has made vast strides in technology to make online banking user-friendly and straightforward. This article will guide you on how to locate the message centre on CIBC's online banking platform, mobile app, and also via customer service.

Locating Message Centre on CIBC Online Banking

Navigating your way around any new platform can be stressful. Here are step-by-step instructions for finding the message centre on CIBC’s online banking:

• Visit the CIBC homepage by entering “www.cibc.com” in your browser and click on 'Sign-On' in the top-right corner of the page.
• Enter your card number and password in the allocated fields and click on 'Sign On'.
• On your dashboard, click on the 'Customer Service' tab at the top-right of the page. This will dropdown a menu.
• On this dropdown menu, click on 'Message Centre' which should be towards the end of the list.

After following these steps, you should be directed to the Message Centre where you can view bank notifications and messages from CIBC. It gives a platform to communicate securely with the bank about account-specific inquiries.

Finding Message Centre on CIBC Mobile App

If you prefer banking on the go, the CIBC Mobile app allows you to manage your bank accounts with ease. Here is how to find the Message Centre on the mobile app:

• Open CIBC Mobile app on your phone. For iPhone users, you can download the app from the Apple App Store. Android users can find it on Google Play Store.
• Sign in to your CIBC account using your username and password.
• After signing in, click on the 'More' tab, which is located on the bottom-right corner of the screen.
• In the 'More' section, you'll find 'Message Centre' listed. Click on it, and you will be directed to your bank notifications and messages.

The mobile banking app has made accessing bank notifications more convenient and user-friendly. You can live-chat with CIBC experts regarding queries about your account.

Contacting Customer Service

If you prefer speaking with a representative, CIBC has a customer service department ready to assist. Their number is usually indicated on the back of your CIBC card, or you can visit their website to find it. However, note that the message center in online banking and the mobile app are tools designed to help decrease your waiting time and efficiently solve your queries.

Remember, security is of utmost importance. Always ensure you sign out of your account after use to maintain your account's security. Should you suspect that your account has been compromised, contact CIBC immediately.

Understanding the functionality of the online banking platform, as well as how to locate and use the message centre, can significantly improve your digital banking experience. We hope that this guide has been useful for you.

Summary

Accessing your Message Centre on the CIBC platform is a straightforward process. You can do so from their official website, their mobile app, or by contacting their customer service. This feature provides a secure and accessible platform for important communications from your bank.