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How to Set up Face ID on CIBC App: A Step-by-Step Guide

With the increasing need for secure digital banking, most financial institutions such as the Canadian Imperial Bank of Commerce (CIBC) have integrated enhanced technology that simplifies transactions while ensuring a high level of security. One such feature is the use of Face ID for accessing banking information on a mobile app. In this comprehensive guide, we will walk you through the steps of setting up a Face ID for your CIBC app, elaborating on three primary methods - online banking, mobile app and contacting customer service directly.

Setting Up Face ID through Online Banking

If you are accessing your CIBC account from your personal computer, you can set up your Face ID through the online banking portal. Here's how:

• Visit the CIBC official website and log in to your account with your user ID and password.
• Go to the 'Profile and Settings' section and select 'Security settings'.
• Under 'Login Preferences', select 'Face ID login' and enable it.
• You will receive a one-time verification code on your registered mobile number to authorize this action.
• Once verified, your Face ID login feature will be activated and ready to be used for future logins on your mobile app.

Setting Up Face ID through CIBC Mobile App

You can also set up your Face ID directly on the CIBC app on your iPhone. Follow these steps:

• Download/Update the latest CIBC Mobile banking app from the App Store.
• Open the app and log in.
• Once logged in, go to 'More' at the bottom right of your screen and access 'Settings'.
• Select 'Login and security', and then enable Face ID.
• You will then be prompted to capture your face for recognition.
• Follow the instructions, ensure proper lighting and capture your face. Congratulations! You have now activated your Face ID for CIBC's mobile banking.

Setting Up Face ID by Contacting CIBC Customer Service

If you are having difficulties enabling your Face ID or want assistance through the process, you can contact CIBC's customer service. They are available to guide you at every step. Here's what you can do:

• Call CIBC's customer service at 1-800-465-2422 (For Canada and US), or at 1-902-420-2422 (For other countries).
• Tell the representative that you wish to set up Face ID for your mobile banking.
• They'll guide you through the process step-by-step.

Always keep in mind that any significant changes to your physical appearance (such as getting facial hair or glasses) might affect facial recognition technology. Regular updates to your Face ID will simplify your banking experience and ensure its smooth functioning. Now, you can enjoy secure and rapid transactions with CIBC mobile banking's Face ID feature.