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What Do I Do If I Lost My CIBC Debit Card?

Losing your CIBC debit card can be a stressful experience. But rest assured, whether you suspect it might be misplaced or you're sure it's stolen, there are several options available to secure your account and reorder a new card. Here's a step by step guide on what you can do if you ever find yourself facing this dilemma.

We will be exploring the three main options at your disposal; these include using online banking, the CIBC mobile app, or calling customer service for help.

Report Lost Card Using Online Banking

One of the quickest and most convenient ways to take control of the situation if you've lost your CIBC debit card is through the bank's online platform. Here are the steps you need to follow.

• Firstly, log in to your CIBC Online Banking account using the correct credentials.
• Once you are in your account dashboard, navigate to "Customer Services".
• From there, select the "Report lost or stolen cards" option.
• Follow the prompts to complete the process, ensuring that you provide all necessary information.
• Once you’ve completed this process, your lost card will be deactivated to prevent fraudulent use, and a new card will be mailed to you within a week.

Secure Your Account Via the CIBC Mobile App

With the rise of digital banking, managing your finances and attending to security issues can be done through your mobile device. Here's how you can report your lost card using the CIBC Mobile App:

• Open your CIBC Mobile App and log in to your account.
• From the main menu, select "More", then choose "Card Management".
• Under "Card Management", find and select the option "Lost or Stolen Card".
• Follow the instructions provided on the screen. It would involve confirming some personal details and details about the lost card.
• After completion, your misplaced card gets deactivated, and a new one will be dispatched to your registered address.

Call CIBC Customer Service

If you aren't comfortable using digital banking solutions or in cases where you don't have immediate internet access, you can always call CIBC’s customer service to report your lost card. Here's how to do it:

• Pick up your phone and dial CIBC’s toll-free number: 1-800-663-4575. This number is available 24/7.
• Follow the prompts until you can speak with a representative.
• Notify the representative that you have lost your debit card and that you want it to be deactivated to prevent unauthorized access to your account.
• The representative will then guide you through a series of verification procedures for security purposes.
• Once verified, your card will be deactivated, and a new replacement card will be processed.

Conclusion

Losing a debit card can be a nerve-wrecking experience. But remember, the most important thing is to act promptly to protect your account against any potential fraudulent activities. By using either online banking, CIBC mobile app, or a simple phone call to the customer service, you can easily secure your finances and arrange for the dispatch of a replacement card. Always remember, better safe than sorry!