How To Find Your Bank Statement on the CIBC App: A Comprehensive Guide

Finding your bank statement on the CIBC App is straightforward, yet many bank customers still encounter challenges in this relatively simple task. This article provides a step-by-step guide on how to navigate the CIBC app and online banking platform, as well as how to get support from customer service, to locate and understand your bank statement.

Online Banking

If you're logged onto CIBC's online banking platform, retrieving your bank statement can be done in just a few steps:

• From the account summary page, pick the account you want to see the statement for.
• Click on 'View eStatements' on the right-hand side.
• Select the statement period you are interested in, the statements are presented in monthly cycles.
• Click on the selected statement to view, download or print.

Remember that you need to have registered for eStatements to view them online. If not, you will need to do this first under the 'My Profile and Preferences' section.

Mobile App

The CIBC Mobile App makes banking even more convenient and user-friendly with its easy-to-navigate design. Here's how to find your bank statement on the app:

• Log in to the CIBC Mobile App.
• From the main menu, choose 'Accounts'.
• Select the account you need the statement for.
• Tap on 'Documents' at the bottom of the screen. You'll find your eStatements there.
• Select the statement you require to view or download.

Note, you need to be registered for eStatements to see them on the CIBC Mobile App. If you haven't already, you can sign up on the app under 'Profile and Settings'.

Customer Service

If you have difficulties finding your bank statement via the online platform or the mobile app, or you just prefer a human touch, you can reach out to CIBC's customer service for assistance. Their representatives are highly trained to aid you in locating and understanding your bank statement:

• Call the CIBC Telephone Banking at 1-800-465-2422.
• Ask the representative to help you find your bank statement.
• Follow their instructions carefully.

Ensure you have your account information handy for verification purposes. It's worth mentioning too that requesting for mailed paper statements might attract certain fees.

In conclusion, CIBC offers multiple avenues to find your bank statement, which adds to the convenience of modern banking. If you’ve registered for electronic statements, finding your statement through online banking or the mobile app is just a few clicks away. When in doubt, or if you encounter any hitches, the bank’s customer service line is always available to offer professional assistance.