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How to Close Your CIBC Account: A Comprehensive Guide

From time to time, it might become necessary to close a bank account. Whether it's due to the opening of a new account in another institution, dissatisfaction with existing services, or simply looking to streamline your financial management, understanding how to successfully navigate this process is key. This comprehensive guide will breakdown how to close your CIBC account using online banking, the mobile app, or by calling customer service.

1. Online Banking

Online banking has made it easier to manage our accounts from anywhere. To close your CIBC account through their online banking platform, please follow the steps below:

• Log in to your CIBC online banking portal from your desktop or laptop. This requires your User ID and your password.
• Once logged in, navigate to "Customer Services".
• In the Customer Services section, look for an option that says "Close account" or a related term. Follow the prompts to close your account.
• Confirm the closure of your account.

Note that if you do not see the option to close the account online, it may be due to the specifics of the account type. If so, follow the steps laid out below for Mobile App or Customer Service Call.

2. Mobile App

The CIBC mobile app is another excellent tool in managing your accounts on the go. Follow the steps below to close your account:

• Launch the CIBC mobile app on your smartphone or tablet.
• Enter your User ID and password to log in.
• Go to the "More" section usually represented by three vertical dots or lines.
• From there, navigate to the "Settings" section.
• Look for the "Close Account" option and follow the prompts to complete your account closure.

Remember that not all account types might be eligible for closure via the mobile app. If you encounter issues, the Customer Service route may be best.

3. Customer Service Call

If you're unable to close your account via online banking or the mobile app, your final option is to call CIBC's customer service. Here are the steps to close your account through a customer service call:

• Dial CIBC customer service at 1-800-465-2422.
• Choose the relevant options in their automated phone system to reach an advisor.
• Verify your identity with the advisor by answering some security questions.
• Request account closure and provide any necessary information.
• Ensure you receive verbal confirmation that your account has been closed.

Before closing your account, be sure to check for any remaining balances or pending transactions. These might slow down the closure process or prevent it altogether. It's always a good practice to ensure all affairs are in order before opting for closure.

Closing your bank account doesn't have to be a daunting task. With CIBC's multiple closure options, you have the flexibility to choose the most convenient method for you. And as always, CIBC’s customer service team is ready to assist you every step of the way.