How Long Does it Take to Get a New Debit Card from CIBC?

If you're a CIBC customer who's lost your debit card or needs a replacement, you might be wondering how long it's going to take to get a new one. Fear not, as we've got the answers for you. This article will walk you through three different routes - online banking, mobile app, and customer service - that you can take to expedite the process.

Using Online Banking to Get a New Debit Card

Getting a new debit card via CIBC's online banking is one of the most straightforward ways to go about it. You can do it right from the comfort of your own home, and it's a short process comprising of a few simple steps.

1. First, visit the official CIBC website and log into your online banking account. If you haven't set up online banking yet, you'll need to register for an account first.
2. Once you're logged in, navigate to the "Customer Services" section or use the search bar to find the option to order a new debit card.
3. Follow the on-screen prompts to complete the request. You'll have to verify your identity and confirm your mailing address before you can place the order.

After you've submitted your request, your new debit card should arrive in the mail within 7-10 business days. It will come with instructions on how to activate it.

Ordering a New Debit Card Using the Mobile App

You can also order a new CIBC debit card directly from your smartphone using the CIBC mobile app. Here's how:

1. Open the CIBC Mobile Banking app on your phone. If you haven't downloaded it yet, it's available for free on both the App Store and Google Play.
2. Sign in using your online banking credentials.
3. Once you're inside the app, tap on the "More" tab at the bottom right of the screen.
4. Select "Services", then "Order a Replacement Card".
5. Confirm your mailing address and submit your request.

Just like with online banking, it should take about 7-10 business days for your new debit card to arrive in the mail.

Contacting Customer Service for a New Debit Card

If you'd rather speak to a live person, or if you're having issues with the online banking or mobile app methods, you can also order a new debit card by calling CIBC Customer Service.

1. Dial 1-800-465-2422 for CIBC's 24-hour Customer Service line.
2. After going through the automated system, ask to speak to a representative about ordering a replacement debit card.
3. The representative will verify your identity and confirm your mailing address, then they'll process the card order for you.

As with the other methods, you should receive your new debit card in the mail within about 7-10 business days after placing the order.

Conclusion

So there you have it - three easy ways to get a new debit card from CIBC. Whether you're tech-savvy or prefer speaking to a human, CIBC has multiple options to make sure you can replace your card and get back to your everyday banking activities as quickly as possible.