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Introduction

In this guide, we'll discuss distinct options to close a CIBC bank account, which include using online banking, the mobile app, or by calling customer service. Learn the steps involved, the documents you may need, and the implications to be aware of when ending a bank relationship.

Online Banking

CIBC's online platform provides a seamless user experience by allowing full account control, including opening and closing of accounts. To close your account online, follow these steps:

• Sign in to your CIBC Online Banking account.
• Navigate to "Customer Service."
• Click on "Account Services."
• Find and select "Close an Account."
• Follow the prompts to complete the account closure.

Please ensure all transactions have cleared and move funds to a different bank before closing your CIBC account. If you have any scheduled payments, ensure to redirect them accordingly.

Mobile App

The CIBC Mobile Banking App is another convenient way to close an account. Here's how:

• Log in to your CIBC Mobile Banking App.
• Tap on more (•••) on your account screen.
• Scroll down and select "Account Services."
• Tap on "Close an Account."
• Follow the instructions to finalize the closure.

Remember, before proceeding with the account closure, ensure there are no outstanding payments or deposits due to arrive on the account. Beware of any negative impacts on your credit score due to unpaid overdrafts or loans.

Customer Service

If you prefer a more personal touch, or if you are facing difficulties with closing your account online or through the app, you can close your account by calling CIBC's Customer Service.

• Call CIBC's helpline at 1-800-465-2422 (in Canada) or 902-420-2422 (from elsewhere).
• Follow the automated prompts to reach an agent.
• Confirm your identity.
• Request the representative to close your account.

Before contacting customer service, gather all necessary paperwork and account information. Prepare for possible questioning regarding your decision to leave. Also, note if there are any penalties or fees for early closure of some account types.

Conclusion

Deciding to close your bank account is a significant financial decision. Therefore it's best to know all the possible ways to accomplish it. Whether choosing to close by online, via mobile app, or calling customer service, ensure all obligations related to the account have been fulfilled first. Be ready with relevant details and be prepared to redirect any automatic payments linked to your account. Remember, CIBC aims to offer a smooth transition during this process, and their customer service is ready to assist whenever needed.