How to Get Your Direct Deposit Information from CIBC: A Comprehensive Guide

Getting your direct deposit information from the Canadian Imperial Bank of Commerce (CIBC) is an imperative task for many Canadians who desire an easy and convenient banking experience. Here, we will discuss the various ways that you can get this information, namely, through online banking, via the mobile app, and by calling customer service. We will take a step-by-step approach to make the process as hassle-free as possible.

Online Banking

Online banking, your virtual branch accessible anywhere, offers the simplest way to obtain your CIBC direct deposit information.

• Start by logging into your CIBC online account from a secure computer. Make sure your privacy and security settings are up-to-date.
• Once you enter your username and password, navigate to the "My Accounts" section.
• From here, select the account you’re interested in and click on "Details".
• You’ll find your 12-digit direct deposit account number and bank routing number (also known as the institution and branch number) here. Print or write these down.

Mobile App

The CIBC mobile banking app offers a user-friendly interface that allows you to access your direct deposit information at any time from anywhere.

• First, download and install the CIBC Mobile Banking® App on your device from either Google Play Store or Apple App Store.
• Open the app and log in using the same credentials you use for online banking.
• Go to “My Accounts” and select the relevant account.
• Under "Details", you’ll find direct deposit form including the bank account and branch number.

Calling Customer Service

If you're not comfortable with technology, the old fashioned way - calling up the customer service, is your best bet. The CIBC customer service team is available 24/7 and can walk you through the process.

• Dial the CIBC customer service number - 1-800-465-2422, for domestic calls, or +1-902-420-2422 for international calls.
• Verify your identity with the customer service representative by providing information such as your debit card number, security questions, and/or your date of birth.
• Once your identity is verified, ask the representative to provide your direct deposit information.

By using any of the three methods outlined above, you will have quick and easy access to your direct deposit information at CIBC.