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How to Load CIBC AC Conversion Card: Your Complete Guide

If you are planning an international trip or regularly deal with foreign transactions, the CIBC AC Conversion Card is a perfect solution. Apart from holding up to 10 currencies, it helps control exchange rates and save on conversion fees. Here's how you can load your CIBC AC Conversion Card using online banking, the mobile app, or by calling customer service.

Using online banking

One of the most convenient ways to load or reload your CIBC AC Conversion Card is using the CIBC's online banking platform. Here is how it works:

• First, log in to your CIBC online banking account using your card number and password.
• Go to 'My Accounts' and choose the 'Load AC Conversion Card' section.
• Select the currency and enter the amount you would like to load.
• Review the transaction details and the exchange rate; if everything looks fine, ‘Confirm’ your transaction.
• Once the transaction is complete, the loaded funds become instantly available on your card.

Using the mobile app

Alternatively, you can load your CIBC AC Conversion Card using the CIBC mobile app anytime, anywhere. Here's how:

• First, download and open the CIBC mobile application on your smartphone.
• Sign in to your account using your credentials.
• From the dashboard, select 'My Accounts' and find your AC Conversion Card.
• Select 'Add Currency' to load foreign currency onto your card.
• Choose your desired currency, input the amount, and then confirm the transaction. You will see your updated balance right away.

Calling customer service

If you are not comfortable with the abovementioned methods or encounter any issues while loading, you can call CIBC customer service. Here's how:

• Dial the CIBC customer service number. For calls within Canada or the US, the number is 1-800-465-2422. If you're from anywhere else, call collect at 1-902-420-2422.
• Go through the automated prompts to get connected to the right department.
• Once connected with a representative, inform them you'd like to load your AC Conversion Card.
• They will guide you through the process and ask for necessary details such as the currency and amount you'd like to load. Confirm the details and finish the transaction.

Final Thoughts

Regardless of the method chosen, CIBC has made it straightforward to load your AC Conversion Card. All these methods are reliable and secure. Whether you're a tech-savvy individual who prefers online or mobile banking, or someone who prefers voice assistance, this guide has you covered.