How to Lock Your CIBC Debit Card: A Comprehensive Guide

Protecting your financial information is paramount, and it's never been easier with CIBC's extensive range of security services. One of these is the option to lock your debit card - a handy feature if you think your card is lost, stolen, or otherwise compromised. This guide will outline how to lock your CIBC Debit Card using three methods: online banking, the mobile app, and customer service. With these simple steps, you can rest assured your account is safe and secure.

Locking Your Card via CIBC Online Banking

Online banking provides a quick and easy way to lock your CIBC debit card. Below are the steps needed to perform this task.

• First, you need to access the CIBC online banking platform. Visit www.cibc.com and click on the "Sign On" button located at the top right corner of the screen.
• Input your card number and password to log into your account. Make sure your login credentials are kept private to further secure your account.
• Once logged in, navigate to the “Customer Services” tab from the top menu.
• Under the “My Cards” section, select the “Report Lost or Stolen Card” option.
• You'll see a list of all your cards. Locate your debit card and select the “Lock” option.
• Follow the prompts to confirm the lock. Once done, your debit card will be temporarily locked until you choose to unlock it or report it lost/stolen.

Using the Mobile App to Lock Your Debit Card

Even when you're on-the-go, CIBC services are at your fingertips. The mobile app offers you mobility, accessibility, and convenience, all rolled into one. Here are the steps to lock your debit card using the CIBC mobile app.

• Download the CIBC Mobile Banking App from either Google Play or the Apple App Store.
• Open the app and log in using your card number and password.
• Once you're in, tap the “More” icon at the bottom right corner of the screen.
• Then, select “Manage My Cards” from the list of options.
• Choose the debit card you want to lock.
• Press the “Lock Card” option. You'll receive a confirmation notice once your card is locked.

Contacting Customer Service to Lock Your Debit Card

If you prefer a more personalized touch or have difficulties navigating the online options, contacting CIBC's customer service is your go-to choice. Here's how you report your card and have it locked through customer service.

• Call CIBC's customer service line at 1-800-465-2422.
• Listen to the prompts and choose the appropriate options that relate to a lost or compromised card.
• Provide your identification details and state clearly that you wish to lock your debit card.
• The customer service representative will guide you through the process and confirm when your card has been successfully locked.

Regardless of which method you choose, CIBC makes it quick, easy, and secure for you to lock your debit card. Whether you're at home or on the go, you can keep your card, and your peace of mind, safe.

Remember: securing your finances starts with you. Regularly monitor your account, be cautious of suspicious activities, and take immediate action when needed. CIBC is here to support you every step of the way.