How To Report Lost Card Cibc
How to Report a Lost CIBC Card: A Comprehensive Guide
Losing your credit or debit card can be a stressful experience. To safeguard your financial information and protect you from any fraudulent transactions, it is essential to report the loss immediately. The Canadian Imperial Bank of Commerce (CIBC) offers various methods to report a lost CIBC card. In this article, we'll explore how you can report a lost card via their online banking, mobile app, and customer service hotline.
Reporting a Lost CIBC Card via Online Banking
CIBC's online banking platform offers a secure and straightforward interface to report a lost card.
- Visit CIBC's online banking portal and log in with your card number and password.
- Once logged in, navigate to "Customer Services" and select "Report lost or stolen cards".
- Follow the prompts and provide the necessary details about your lost card. This may include the card type, last purchase or withdrawal, and the location where you lost it. Confirm the information then submit your report.
Your card will be deactivated immediately to prevent misuse. Usually, a replacement card will be sent to your address within 5-7 business days.
Utilising the CIBC Mobile App
The CIBC Mobile App provides the same functionality as the online banking portal, with the convenience of reporting your lost card from any location.
- Upon opening the CIBC Mobile App, log in using your card number and password.
- Inside the app, tap on "More" on the screen's bottom, then select "Card Management".
- Select the option for "Report lost or stolen card". Follow the subsequent prompts and provide all the required information related to your lost card.
Once your report is submitted, your lost card will be deactivated, and a new card will be issued and sent to your address.
Calling CIBC Customer Service
If you prefer speaking to a representative or if online methods are not accessible for you, you may opt to call CIBC's customer service hotline.
- Dial CIBC's customer service from Canada at 1-800-663-4575 or internationally at 1-514-861-9898.
- Navigate the automated call system until you reach the "Lost or Stolen Cards" option.
- Provide the representative with your personal information and any necessary details about your lost card.
The representative will assist you in deactivating the lost card and request a replacement be sent to your address.
In conclusion, losing your CIBC card can be an unsettling experience, but CIBC offers various convenient and efficient methods to report and deactivate your card. The key is to act immediately to mitigate potential damages. With this guide, you will be able to handle such an event more calmly and systematically.