Why Would CRA Send Me a Statement of Account?

If you have ever received a statement of account from the Canada Revenue Agency (CRA) and wondered what it meant, you are not alone. In this article, we will delve into why the CRA might send you a statement of account and how you can respond through three channels - their website, their mobile app, and their call centre.

What is a CRA Statement of Account?

The CRA might send you a statement of account to provide information about your tax return, any changes to your tax debt, or updates on your tax repayment plan. This statement says what you owe, how much you have already paid, and what your present balance is. This article will take you through how to navigate each of the response channels the CRA offers.

Responding via CRA’s Website

The CRA’s website offers a comprehensive resource for taxpayers looking to respond to their statement of account. Let's break down the key steps:

• Visit the CRA’s official website and navigate to the ‘My Account’ section.
• Log in to your account using your CRA user ID and password.
• After logging in, look for the 'Statement of Account' section on the dashboard.
• You will be able to view detailed information about your tax situation and respond accordingly.

The CRA's website also offers the Auto-fill service, which can automatically complete parts of your income tax & benefit return.

Using the CRA’s Mobile App

The CRA’s mobile app, ‘MyCRA,’ serves as another portal for addressing your statement of account. Let's take a look at the process:

• Download the 'MyCRA' app from either Google Play or Apple App Store.
• Log in using your CRA user ID and password.
• Select 'Statements' from the menu.
• You can view your statement of account in detail and take the necessary steps accordingly.

The MyCRA app simplifies the process of reviewing your tax statement and taking necessary steps in a mobile-friendly interface. You can also update your address, apply for child benefits, and track your refund through this app.

Contacting the CRA Call Centre

If you prefer speaking directly to a representative, the CRA’s call centre is another useful channel to respond to your statement of account. The following are steps you should take:

• Prepare your Social Insurance Number, the statement received, and any related documentation before the call.
• Call the CRA toll-free number, which is provided on the back of your statement.
• Navigate the automated voice response system and follow prompts until you reach a CRA representative.

Contacting the CRA call centre is a good option if you don’t have internet access or find it more comforting to speak to a person directly about your account information.

Conclusion

Receiving a CRA Statement of Account needn’t be a cause of fear or confusion. Whether you decide to use the CRA’s website, download their mobile app MyCRA, or directly call their call centre, each channel can help you answer why the CRA sent you a statement and what you can do about it. Taking proactive steps in responding to this document will ensure you maintain good standing with the CRA and avoid unnecessary penalties or fees.