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Introduction

Are you wondering how to send documents to the Canada Revenue Agency (CRA)? Rest easy, as this comprehensive guide will help you understand different avenues you can use to make your submission, including via the CRA website, mobile app, and call centre. Let's simplify the process for you!

Sending Documents to CRA via Website

One of the most efficient and traditional ways to send documents to the CRA is through their official website. The website provides a secure and reliable platform to electronically submit your documents. Here are the steps:

• Visit the CRA website – www.canada.ca.
• Sign in to 'My Account' using your CRA user ID and password.
• In the 'Quick Links' section of your account home page, click on 'Submit Documents'.
• Select the cart you want to submit your document to and click 'Continue'. A cart could be in response to a letter you received, a processed return or a critical request.
• Scan or take a picture of your document and upload it from your device. The document should be clear and legible.
• Review the document and, if necessary, add a short description for each document in the box labeled 'Document Description'. Click 'Upload' to send.

Sending Documents to CRA via their Mobile App

As technology evolves, the CRA, not wanting to lag behind, has provided an easier and much more convenient way of submitting your documents, all at the comfort of your mobile device. This is all possible through the CRA’s 'MyCRA' mobile app. Below is the step-by-step method of how to send documents via the app:

• Download the “MyCRA” mobile app from Google Play Store or Apple App Store.
• Open the app and sign in using your CRA 'My Account' credentials.
• Tap on the 'Submit Documents' menu.
• Select the reason for submitting your document from the dropdown options given.
• Scan or take a photo of your document and upload it from your device. Make sure the document is clear to read and understand.
• Tap on the 'Upload' button to submit your document. Confirmation will be sent once the process is complete.

Contacting CRA’s Call Centre

If, for any reason, you cannot access the website or mobile app, or you simply prefer to be guided by a professional, the CRA has a call centre hotline available for you. Note that you cannot send documents directly via phone. However, a call center agent can guide you through the process of submitting documents online, or provide other possible alternatives based on your specific circumstances. Here's how:

• Dial the CRA’s official hotline, 1-800-959-8281 for individual concerns, or 1-800-959-5525 for business-related issues.
• Provide the necessary identification information for the agent to access your account details.
• Inform the agent that you wish to send documents and they will walk you through the necessary steps or provide the necessary guidance.

Conclusion

Sending documents to the CRA can feel overwhelming if you don't know where to start. Hopefully, this guide has simplified the process for you. Whether via the website, mobile app, or engaging the help of a CRA call centre representative, you can confidently and securely submit your documents to the CRA. Make sure the document is clear to read, properly put together, and correctly addressed for a smooth process.