How Does the CRA Strike Affect You? Exploring Options Via Website, Mobile App, and Call Centre

The Canada Revenue Agency (CRA) strike brings significant changes that may impact the lives of Canadians. In this article, we'll provide an in-depth look at the strike’s implications and explore the different options you have at your disposal through the CRA’s website, mobile app, and call centre.

CRA Strike: What It Means for Canadians

The strike at the Canada Revenue Agency consists of employees withholding their services, which may impede their service level and response time. It has potential impacts on tax refunds, benefits, and different governmental assistance programs.

Option 1: Using the CRA Website

The CRA website is one of the best resources for individuals seeking information and services during the strike. It provides a wealth of knowledge about tax laws and changes, various deadlines, and forms you might need.

Key Features and Benefits

• 24/7 Accessibility: The website is available at any time, offering convenience to those who cannot contact CRA during standard business hours.
• Comprehensive Information: With an extensive array of resources, the website can provide answers to most tax-related queries.
• Online Services: From submitting taxes to updating personal information, these services remain functional during the strike.

How to Navigate the Website

First, visit the CRA website and click on "Menu" at the top right corner of the home page. Here, you will find a drop-down list with different service options. You should select the service relevant to your needs.

Option 2: Using the CRA Mobile App

The ‘MyCRA’ mobile application is a compact, pocket-friendly way to access CRA services from your smartphone. It offers the flexibility to handle most tax-related issues on the go.

Key Features and Benefits

• Quick Access: Unlike navigating through the website, the mobile app allows quicker access to popular CRA services.
• Alerts: The app sends notifications about important dates and changes in laws directly to your phone.
• Secure Login: Easy to use and secure login methods like fingerprint recognition or face ID.

How to Navigate the Mobile App

After installing the official MyCRA application, use your CRA login details to sign in. The user-friendly interface will allow you to navigate quickly through the app, selecting the service you require.

Option 3: Using the CRA Call Centre

For those who prefer human interaction or have complex issues, the CRA call centre is an ideal choice. Here, you can communicate directly with CRA representatives.

Key Features and Benefits

• Personalized Service: You can clarify your doubts and receive one-to-one advice.
• Problem Resolution: For complex issues that may require troubleshooting, the call centre can be immensely helpful.
• Multilingual Service: Perfect for those who are more comfortable communicating in a language other than English or French.

How to Reach the Call Centre

You will need to dial 1-800-959-8281 to reach the CRA's general inquiries line. Be prepared to provide certain personal details for authentication purposes.

The CRA strike may be causing many concerns, but multiple channels are available to enable you to interact with the agency efficiently. Whether you opt for the website, mobile app, or call centre, remember that patience is key, as access delays may be experienced due to the ongoing strike.