How to Write a Letter to the Canada Revenue Agency: Navigating through Website, Mobile App, and Call Centre

Communicating formally with the Canada Revenue Agency (CRA) is a task many Canadians find intimidating or challenging. In this guide, we'll break down how to write a letter to the CRA and submit it through their website, using their mobile app, or by contact the call centre. With clarity, brevity, and directness, you'll be able to accurately convey your message and, hopefully, get the outcome you want.

Writing a Letter to the CRA: The Basics

Before we dive into the submission methods, it's vital to understand the fundamentals of writing a formal letter to the CRA. The bedrock of any IRS correspondence should be directness, politeness, and clarity. Make sure to include your SIN (Social Insurance Number), your full name, date, and clear subject line showcasing the issue you are communicating about.

Submitting Your Letter via the CRA Website

The CRA's website provides a number of online services, one of which is 'Submit documents'. To use this service, follow the steps below:

• Go to CRA's website and login to 'My Account'
• Navigate to the 'Submit Documents' link, select the 'Submit' button
• Fill out the required information, and upload your letter in PDF format
• Review your submission, confirm the upload, and make sure you receive a confirmation number

Using the CRA's Mobile App

If you prefer to use your mobile device, the CRA's 'MyCRA' mobile app is a handy option. Here's a guide to submitting your letter through the app:

• Download and login to 'MyCRA' app
• Select 'Submit Documents' from the main menu
• Fill in the necessary fields and upload your letter file
• Review the submission carefully before hitting 'Submit'
• Remember to save the confirmation number for your records

Contacting the CRA Call Centre

If your issue is more complex, or you prefer to talk to an agent for guidance, contacting the CRA call centre could be most effective. Keep in mind that due to high call volumes, it may take several attempts to get through. Here’s how to go about it:

• Prepare your letter and any supporting documents for reference
• Call the CRA call centre at 1-800-959-8281
• Navigate through the automated responses until you reach a live agent
• Communicate clearly and effectively, using your prepared letter as a guide

Conclusion

Understanding how to communicate effectively with the CRA not only empowers you as a taxpayer but streamlines often complex or confusing processes. Whether you're choosing to submit your message via the CRA website, their mobile app, or by calling their contact centre, the above guide provides the necessary steps for you. As always, keep digital copies of all your documents and sent letters to the CRA. No matter the method of engagement you use, remember the basics of formal letter writing: being clear, concise, and always polite.

It’s your right as a Canadian taxpayer to communicate with the CRA and it’s their responsibility to support and assist you. Armed with this knowledge, you should feel more than ready to write and submit your letter to the CRA.