How to Respond to a CRA Request for Information: A Comprehensive Guide

The Canada Revenue Agency (CRA) often requires additional data or documents from citizens to process tax returns and determine eligibility for various programs. In this detailed guide, we'll explore how you can effectively respond to a CRA request for information through various channels: the CRA's official website, their mobile app, and the traditional call centre.

The CRA's Official Website

One of the easiest and quickest ways to respond to a request for information is through the CRA's official website. The CRA provides an array of online services including 'My Account', 'My Business Account' and 'Represent a Client', where you can submit the required information.

• Creating an Account: If you don't have an account yet, the first step is to create one. You would require some personal details, including your social insurance number (SIN), date of birth, and tax return information from the previous year.
• Submitting Information: After gaining access, navigate to the 'submit documents' feature. You can then upload the necessary files (in formats such as PDF, PNG, JPEG, etc.) to answer the CRA's request.

The CRA's Mobile App

Increasingly, Canadians are using the CRA's mobile app, 'MyCRA', to manage their tax-related activities. This app offers a remarkable range of services, including the ability to reply to information requests.

• Downloading the App: The MyCRA app is available for download on the Apple App Store for iOS users, and the Google Play Store for Android users. After downloading and installing the app, you'll need to log in using your CRA user ID and password.
• Submitting Documents: Within the app, you can access the 'submit documents' section under the 'Quick Access' menu. As with the website, you can upload scanned documents or photos directly from your mobile device.

Using the CRA's Call Centre

For those who prefer human interaction or face technical challenges with online methods, the CRA's call centre is the traditional option. The CRA's telephone agents can help you understand what information you need to provide and how to submit it.

• Contacting the Call Centre: The CRA's contact number is widely available on their official website. Keep your SIN, personal details, and relevant documentation at hand when you call.
• Providing Information: Depending on the nature of the request, you might be able to provide information verbally. However, in most cases, the agent will instruct you on how to mail your documents to the CRA.

In conclusion, responding to a CRA request for information can be done efficiently using the official CRA website, the MyCRA mobile app, or the CRA call centre. Ensure to provide accurate and complete information and contact the CRA directly if you need help understanding their request.