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What Happens When CRA Goes on Strike: Exploring Website, Mobile App, and Call Centre Services

The notion of the Canada Revenue Agency (CRA) going on strike may seem daunting. In reality, the government has multiple back-up plans in place to ensure that services are not completely interrupted even during a workers' strike. This article will detail the various options available, using the website, mobile app, and call centre as your trustworthy sources of navigation in such circumstances.

Website: An Online Treasure Trove of Information

Even in the event of a potential strike, services on the CRA website can remain functional, as most of the online operations are automated. The website offers information on many processes, from tax filing to assessing benefit claims, making payments, and answering questions about the tax code. It's equipped with a user-friendly interface that allows you to navigate the site easily, and all the necessary links are organized clearly for your convenience.

For example, you can use the "My Account" feature to access your tax records or submit an enquiry. You may also find the "Pay" tab useful for settling tax dues. The website likewise has a separate section where you can check the status of your refund, making it unnecessary to contact the call centre or visit a physical office. Whether you’re an advocate for do-it-yourself methods or simply prefer online operations for their convenience, the CRA's website can be a beneficial option.

Mobile App: Simplified Access Anytime and Anywhere

With the ever-increasing dependence on smartphones, CRA has optimally leveraged mobile technology via its "MyCRA" mobile app. This app ensures that the majority of CRA services are accessible to you right at your fingertips, regardless of the agency’s operational status. In contrast to the comprehensive website interface, the mobile app prioritizes simplified access and mobility.

"MyCRA" enables you to manage your tax affairs, view your tax and benefit information, change your return, check your RRSP limit, and set up direct deposit. Should there be a strike at CRA, you can still keep track of your tax affairs through its mobile app. It ensures you can carry on with your tax-related operations virtually without any hindrance.

Call Centre: Real-Time Assistance and Personalized Guidance

If you're uncertain about navigating the website or app, or if you face any kind of technical issue, the CRA call centre is there to provide real-time assistance. In the event of a strike, service reductions may be expected, but thanks to contingency plans, critical services will still remain operational.

Customer service representatives at the call centre are trained to guide you through website usage, mobile app interfaces, and various online procedures. Payment arrangements can also be made over the phone if required. Although hold times may be longer than usual during a strike, you can still obtain personalized guided assistance here.

Whether you choose the website, mobile app, or call centre, it's important to remember that CRA has automatic systems in place to allow Canadians to fulfill their tax obligations and receive eligible benefits smoothly, notwithstanding any operational issues like a strike. Use the method that you find most convenient and comfortable, and you should be able to manage your tax affairs effectively.

While staying informed and patient, keep in mind that strikes are usually a last resort for workers looking for fair conditions and that normal service levels will be reinstated as quickly as possible once a resolution is reached.