When Will The CRA Strike End? Understanding Your Options via Website, Mobile App, and Call Centre

The Canada Revenue Agency (CRA) has been experiencing some labour dispute challenges, leading to uncertainties about its continued operations capacity. While this unfolds, it's normal for taxpayers to wonder "When will the CRA strike end?" Let's delve into your options for seeking relevant information and support.

Website Option

Turning to the CRA's official website is a great way to keep updated with current information such as potential strike-end dates and how to navigate the agency during this time. The website is user-friendly and packed with vital information to guide you during this period.

However, it's key to know how to navigate the website for efficient use. To ensure you get timely updates on the strike, head to the "News" section of the website. The "News" category consists of news releases, tax tips, fact sheets, and other informative documents, which often include labour updates.

Additionally, the CRA's website also hosts a "Contact" page that outlines different ways you can get in touch with them. This includes phone numbers for specific queries and a link to the agency's digital platform – MyAccount.

Mobile App Option

For more convenience, CRA offers a mobile application that can also guide you through this period. The MyCRA mobile web app provides quick and secure access to a robust suite of CRA tax services, making it easier for users to receive updates and perform various tasks such as checking refund statuses, viewing tax return details, and more.

To use the mobile app, ensure that you've registered for a CRA MyAccount. Once done, download the MyCRA app from the App Store or Google Play Store, log in with your credentials, and explore the features available. In case of updates regarding the strike, notification features are also available.

Call Centre Option

Should you prefer voice-support or have complex issues that require conversation, contacting CRA's call centres would be your best bet. Despite the ongoing strike, some of CRA's call centres are still operational, albeit with limited capacity.

Keep in mind that because of the strike, the usual wait times may be extended. Therefore, it's recommended to call during off-peak hours to beat the rush. To access the call centre, get the relevant numbers from the "Individuals and Families" contact page on the CRA website.

Whichever option proves most convenient for you, remember to abide by the income tax filing and payment deadlines stipulated by the CRA. Stay informed about the ongoing strike; when the dust settles, normal operations should resume. Until then, make the best use of the website, mobile app, and call centre to suffice your needs.