How to Submit Documents to CRA Online: A Comprehensive Guide

Need to submit documents to the Canada Revenue Agency (CRA) but not sure where to start? Whether through their website, mobile application, or call centre, various options are available to you. This comprehensive guide will provide step-by-step instructions to make the process easier for you.

Submitting Documents Via the CRA Website

The CRA website provides an easy and efficient way to file your documents. Before starting, ensure you have all the necessary documents scanned and saved in a format compatible with the online platform, such as .JPEG or .PDF.

Here is the step-by-step process:

• Open a web browser and visit the CRA website.
• On the home page, click on the "My Account" option.
• If you already have an account, log in. If not, create a new account with your social insurance number (SIN) and fill the necessary information.
• Once logged in, navigate to the “Submit documents” section. Click on the option that best suits your needs.
• Upload the necessary files and click on the 'Submit' button.

Upon successful submission, you will receive an acknowledgment message. Save this for your records, as it is your proof of submission.

Submitting Through the CRA Mobile App

You can also opt to use the CRA mobile app to submit your documents. Named 'MyCRA', the app is available on both Apple Store and Google Play. It follows a similar concept as the website, but adapted for a more accessible mobile experience. Here's how you can submit your documents using the mobile app:

• Download the MyCRA app from your mobile device's respective app store.
• Launch the app and log in to your account—or register if you don't have one.
• Tap on the 'Submit documents' section.
• Select the type of document you wish to submit.
• Upload all the necessary files and click on the 'Submit' button.

You'll receive the acknowledgment message on the application, as well as your linked email address. Keep this email as your proof of submission.

Submitting Via the CRA Call Centre

If you're hesitant to navigate digital platforms, or if you need to submit items that cannot be electronically submitted, the CRA Call Centre is at your service. Keep in mind that long periods of wait time are typical, especially during tax season.

Here's how to get started:

• Dial the specific CRA Call Centre number for your provincial area. You can find these numbers on the CRA website.
• Follow the prompt instructions. Press the appropriate number that represents your needs.
• When routed to an agent, explain your situation, and they'll guide you through the process of submitting through fax or mail.

After submission, you would receive a case number as proof of your call and submission.

Regardless of the method you choose, ensure that your information is accurate and your documents are clear and legible. The CRA always recommends electronic submission for a quicker, more reliable process, but they make alternatives available to accommodate everyone.

Each choice comes with its advantages, so consider your individual circumstances while choosing the most convenient way to submit your documents to the CRA. Always prepare your documentation well to ensure a smooth submission process and remember to save all acknowledgments or case numbers for your reference.

If you're ever in doubt or need personal assistance, don't hesitate to contact the CRA directly for guidance.