How to Find ROE on CRA: A Comprehensive Guide Through Website, Mobile App, and Call Centre

Record of Employment (ROE) is a vital document in Canada as it provides information regarding your work history, including the insurable earnings and hours. The Canada Revenue Agency (CRA) is the federal body responsible for collecting taxes and managing various social and economic benefits programs – and it's where you can find your ROE. Here is your step-by-step guide on how to retrieve your ROE from the CRA using different methods.

Option 1: Finding ROE on the CRA Website

One of the most common ways of accessing your ROE online is by visiting the CRA's official website. Here's how you can do it:

• Visit the CRA website: Navigate to the CRA's website.
• My Account: Click on "My Account". This service enables Canadians to view their personal income tax and benefit information, and manage their tax affairs online.
• Register or Sign in: If you haven’t enrolled yet, follow the registration prompts. If you’re already registered, input your CRA user ID and password.
• ROE Link: Once you’re logged in, find and click the "ROE" link.
• Follow the Prompts: Your ROE information will be displayed for the past two years. Click on the link for the year you need.

Option 2: Finding ROE Using the CRA Mobile App

The CRA offers a mobile application known as 'MyCRA'. This app enables Canadians to access their tax information on the go. Here's how you can find your ROE using the MyCRA app:

• Install the App: Download the MyCRA application from the App Store or Google Play.
• Start the App: Open the app and choose “Login”.
• Use your CRA User ID and Password: Enter your CRA User ID and password and choose "Sign in".
• Find ROE Section: After signing in, scroll down to the “Employment details” section and select “Record of Employment”.
• Selection: Your ROE details for the desired period can be retrieved this way.

Option 3: Finding ROE via CRA's Call Centre

If you're not comfortable with the internet or don't have access to it, you also have the option of accessing your ROE information through CRA's call centre. Here's how to do it:

• Make a Call: Dial 1-800-959-8281, which is CRA’s individual income tax enquiries line.
• Verification: The agent will verify your identity.
• Request for ROE: Once you’re verified, request the agent to send you your ROE.
• Wait for Mail: CRA will mail you the requested ROE, so ensure your mailing address is up-to-date in their system.

By using any of these three methods, you can conveniently find your ROE on CRA. While the online options offer immediate access, the call centre option may take some time as it involves mailing the documents. Choose the method that works best for you.