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How to Cancel an e-Transfer in Scotiabank: A Comprehensive Guide

In this modern digital age, one can enjoy the convenience of electronic transfers. But sometimes, one might need to cancel an e-transfer due to various reasons. If you're a Scotiabank customer looking for directions on how to do this, you're in the right place. Using online banking and the mobile app are two straightforward methods that we will discuss extensively in this guide. We shall also explore how to reach out to customer service for assistance.

Using Online Banking to Cancel an e-Transfer

Scotiabank Online Banking provides a quick and easy way to cancel e-transfers. Here are the steps to follow:

• Log in to your Scotiabank online account using your username or card number and password.
• Go to the account dashboard and click on "Interac e-Transfer."
• Navigate to your "Pending Transfers" section.
• Select the e-transfer you wish to cancel. Click on “Cancel.”
• Confirm your cancellation by clicking "Yes."

Remember that this is only possible if the recipient has not already deposited the money. In the case that they have, the transfer cannot be undone.

How to Cancel an e-Transfer Using Scotiabank’s Mobile App

If you prefer using your mobile device, the Scotiabank Mobile App also allows for easy cancelling of e-transfers. Following are the steps:

• Open your Scotiabank Mobile App and log in.
• Tap on the menu icon and select "Transfers."
• Proceed to "Interac e-Transfer History."
• Choose the transfer you want to cancel and select "Cancel."
• Confirm the cancellation and you are all set.

Again, this action is only feasible if the recipient has not deposited the funds. If the transfer has already been processed, it is unfortunately irreversible.

Contacting Scotiabank’s Customer Service to Cancel an e-Transfer

If you are not comfortable using online platforms, or if the transfer is not displaying as cancelable in Online Banking or the mobile app, reaching out to Scotiabank’s customer service is a viable option. Here’s how to proceed:

• Contact Scotiabank's customer service at 1-800-472-6842.
• Have your card or account number ready, along with your Social Insurance Number for identity verification.
• Inform them that you wish to cancel an e-transfer and provide the necessary details.

Keep in mind that a cancellation through this route might take more time compared to an online cancellation. Also, some processing fees might apply depending on the terms and conditions of your account.

In conclusion, cancelling an e-transfer via Scotiabank's online banking, mobile app, or customer service is straightforward. Prioritize your convenience and select the option that best suits you. But remember, timing is key. If the recipient has already processed the transfer, cancellation is impossible.

Conclusion: A Comprehensive Approach to Cancelling e-Transfers

This guide provides a comprehensive way to cancel your e-Transfers via different channels. Selecting the most convenient way to cancel depends on your preference. Ultimately, understanding how to do so will save you from a lot of future troubles.