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How to Cancel an E-Transfer at Scotiabank: A Comprehensive Guide

Whether you have sent an e-transfer to the wrong recipient or simply changed your mind, don't worry! This article will guide you through the entire process of cancelling e-transfers on Scotiabank through their online banking platform, mobile app, or by calling customer service.

Option 1: Cancel an E-Transfer on Scotiabank Online Banking

Online banking is a secure and user-friendly option Scotiabank provides to its customers. Follow the steps below to cancel an e-transfer via Scotiabank’s online banking system:

• Step 1: Log in to your Scotiabank online banking account.
• Step 2: Navigate to the "Transfers" tab located at the top of your Account Summary page.
• Step 3: From the dropdown menu, select the "View e-Transfer History" option. This will open a page displaying all your past and pending e-Transfers.
• Step 4: Locate the e-Transfer you wish to cancel and click on it.
• Step 5: On the transaction details page, click on the "Cancel" button. If the option to cancel does not appear, the transfer has already been completed or received by the recipient and can no longer be cancelled.

Option 2: Cancel an E-Transfer Through the Scotiabank Mobile App

You can also cancel e-transfers using the Scotiabank mobile app. This can come in handy when you need to make quick changes on the go.

• Step 1: Login to your Scotiabank mobile app.
• Step 2: Tap on the "Transfers" button.
• Step 3: Under the Transfer screen, select "e-Transfer History".
• Step 4: Find the e-Transfer that you want to cancel and tap on it.
• Step 5: On the details page, tap on "Cancel Transfer". Similar to online banking, if the cancel option is not available, the transfer cannot be cancelled.

Option 3: Cancel an E-Transfer by Calling Scotiabank Customer Service

If you prefer speaking with a bank representative or having trouble with the online or mobile options, you can opt to cancel the e-Transfer by calling Scotiabank customer service.

• Step 1: Dial the Scotiabank's customer service number: 1-800-4-SCOTIA (1-800-472-6842).
• Step 2: Navigate through the phone menu to reach a live agent.
• Step 3: Once connected, inform the representative that you would like to cancel an e-Transfer. You will be asked to provide details about the transfer for verification purposes.
• Step 4: The representative will then assist you in cancelling the e-Transfer.

Remember to always double-check the details of your e-Transfer before confirming to avoid any need for cancellations. However, as this article suggests, Scotiabank provides multiple hassle-free ways to cancel the transactions if required. With these options in place, managing your e-Transfers with Scotiabank becomes an easier task.