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How to Cancel a Transaction on Scotiabank: Online Banking, Mobile App, and Customer Service

Accidentally made a transfer or initiated an unwanted transaction from your Scotiabank account? Don't fret! There are multiple ways you can cancel a transaction on Scotiabank, including through online banking, the mobile app, or by simply calling customer service. Let's guide you step by step on how to reverse the process on each platform.

Canceling a Transaction via Online Banking

Scotiabank's online platform is quite efficient when it comes to managing transactions. Here are the steps you need to take to cancel a transaction through online banking:

• Log into your Scotiabank account by entering your username and password.
• On the dashboard, navigate to “Account Details” by clicking on the option from the menu.
• A list of all your transactions will appear. Browse through to find the transaction that needs to be canceled.
• Select the transaction, and click on 'Cancel Transaction' in the options menu.
• Ensure all the details are right before clicking on 'Confirm' to finalize the cancellation.

Remember, the cancel eligibility will depend on the status of the transaction. If your transaction is completed, you might not be able to cancel it. In such a case, you might have to contact the recipient or the Bank's customer service.

Canceling a Transaction via Mobile App

Convenience is at your fingertips with the Scotiabank mobile app. Let’s walk through the procedure required to cancel a transaction using the mobile application:

• Open your Scotiabank mobile app and log into your account.
• On your account page, you will see your account summary. Select the relevant account involved in the transaction that needs to be cancelled.
• A list of your transactions will be displayed. Locate and select the transaction you wish to cancel.
• A more detailed transaction page will open. If the transaction is cancellable, you will see an option to ‘Cancel Transaction’.
• Click on it and then confirm your cancellation to complete the process.

Similar to the online platform, whether a transaction can be canceled on the mobile app or not depends on its status. If it's already been processed, reaching out to Scotiabank's customer service might be your only recourse.

Canceling a Transaction through Customer Service

If all else fails, or you prefer human interaction in resolving your issue, Scotiabank’s customer service is available to assist you. Here's how you can contact them to cancel a transaction:

• Call the Scotiabank’s customer service hotline at 1-800-472-6842 (1-800-4SCOTIA).
• After going through the automated responses, select the option to speak to a customer service representative.
• Provide all required details including your account information and details about the transaction you wish to cancel.
• After verification, the representative will notify you if the transaction can be canceled or reversed.

Note that this method may take longer compared to using the online banking or mobile app. However, it can be particularly helpful if the transaction has already been processed or in the case of fraudulent transactions.

Conclusion

While it’s important to double-check all details before initiating a transaction, mistakes can still occur. Thankfully, canceling a transaction on Scotiabank can be done through the online banking platform, mobile app, or by contacting customer service. But, remember that the option to cancel a transaction will depend on whether the transaction has been processed or not. Always stay vigilant when making transactions and reach out to Scotiabank’s customer service whenever in doubt.