How to Close Your Tangerine Account: A Comprehensive Guide

Closing a Tangerine account may seem quite daunting due to the complex nature of online banking, but with this in-depth guide, you will learn three effective ways to achieve your goal. Whether via online banking, the mobile app, or a phone call to customer service, you can say goodbye to your Tangerine account smoothly and easily.

Option 1: Online Banking

One of the most convenient ways to close your Tangerine account involves the use of the online banking platform. However, keep in mind that a few critical steps are involved.

1. Login: Start by accessing your account through the Tangerine website. Enter your client number along with your memorable security question answers.
2. Navigate to Profile & Settings: Once logged in, find the "Profile & Settings" menu located at the top bar of your dashboard.
3. Close Account: From here, find the "Close Account" button. Following the instructions, your account will be terminated within a few business days.

It is worth noting that if you have any outstanding balances or pending transactions, these will need to be resolved before successfully closing your account.

Option 2: Mobile App

If you prefer flexibility, Tangerine's mobile app can be used to accomplish the same steps as online banking. The mobile app mirrors the full website's functionality and features, boasting the added convenience of being accessible from anywhere at any time.

1. Login: First, download and install the Tangerine Mobile Banking app from your device's app store. Then use your credentials to log in.
2. Navigate to Profile & Settings: After logging in, select the "More" menu and then "Profile & Settings"
3. Close Account: Here, you'll find the option to "Close Account". Like the online platform, follow these prompts carefully to initiate the closure of your account.

Ensure all balances and transactions are cleared before proceeding to close your account via the mobile app, failing to do so can lead to complications.

Option 3: Call Customer Service

If you're finding it difficult navigating the online or mobile platforms or want to speak to a representative, calling Tangerine's customer service is the route to take.

1. Prepare Your Information: Before you place the call, gather necessary details that might be requested including your account number and security answers.
2. Place Your Call: You can reach Tangerine's customer service by dialing 1-888-826-4374. Be sure to follow the automated prompts.
3. Request Closure: Once connected with a representative, kindly inform them of your intention to close your account. They'll guide you through the necessary steps.

Remember that customer service operations are available 24/7, ensuring you are catered to at your convenience.

Conclusion

Closing your Tangerine account is straightforward once you understand the various methods available. This guide has provided you with the necessary steps to close your account via online banking, mobile app, or by calling customer service. Ensuring resolution of any outstanding balances or transactions will allow the process happens efficiently and without complication.