How to Close Your Simplii Account: An In-Depth Guide

Are you moving overseas, switching banks, or simply not utilizing your Simplii bank account anymore? We've broken down some easy-to-follow steps to ensure that you can smoothly navigate the process of closing your Simplii account online, via the mobile app or by contacting customer service. We’re always sad to see a customer go, but we’re here to make it as hassle-free as possible.

Closing Your Simplii Account Online

To close your Simplii account online, follow the steps outlined below:

• Log in to your internet banking account on the Simplii website.
• In the top menu, click on 'My Accounts'.
• Then, go to 'Account Services' and click on 'Close Account'.
• Select the account you wish to close and follow the prompts to complete the process.

Remember to check for any pending transactions or automatic payments. You also may need to maintain a minimum balance until the closure is finalized. Otherwise, additional fees may apply.

Closing Your Simplii Account via the Mobile App

If you prefer to use the Simplii mobile app for banking, please follow these steps:

• Open the app on your mobile device and log in to your account.
• Tap on the 'More' option at the bottom of the screen.
• Select 'Account Services' followed by 'Close Account'.
• Choose the account you wish to close and follow the provided instructions.

Note: Always ensure there are no pending transactions before initiating your account closure. If you forget to cancel a direct debit, for instance, you might find yourself dealing with bounced payments and the associated fees.

Closure Via Customer Service

If you’d rather have a personalized assistance, Simplii offers the option to close your account over the phone by speaking with one of their friendly customer service representatives. Here's how you can go about it:

• Call Simplii Financial at 1-888-723-8881.
• Navigate through the automatic prompts. When it asks the reason for your call, state 'Close account'.
• You'll be put through to a customer service representative who will guide you through the account closing process. Have your bank details on hand to verify your identity.

Remember, the customer service route might take longer as it depends on the availability of their representatives and the time it takes for them to verify your identity.

Before you close your account, it is critical to consider the implications. Are there any scheduled transactions, regular payments, or direct deposits linked to the account? Be sure to cancel any such transactions in advance to avoid complications later.

In conclusion, Simplii offers several routes to close an account – online, via the mobile app, or through contacting customer service. While we hate to see you leave, our aim is to ensure a seamless transition for our customers. No matter which method you choose, we're here to assist you every step of the way.