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How to Close a Koho Account: A Step-by-Step Guide

Navigating the process of closing a bank account can be tricky. However, Koho, a rapidly evolving digital banking platform, makes it easier for its users through its online platforms and mobile apps. Here's a guide on how to close your Koho account using various methods: online banking, mobile app, and customer service.

Close Koho Account via Online Banking

If you prefer navigating through the web, closing your Koho account through online banking might be your best option. Below is the step-by-step guide:

• Log in to your Koho account online.
• Go to your 'Profile' and click on 'Account Settings'.
• Scroll down until you see an option saying 'Close Account'. Click on it.
• A popup message will appear asking for confirmation. If you are sure about your decision, click on 'Yes, Close my Account'.
• You will receive a confirmation email on your registered email id. This is Koho’s way of ensuring it was really you who initiated the close process.
• Login to your registered email id, click on the link sent by Koho in the confirmation email.
• Your account will be closed successfully within a few business days.

Close Koho Account via Mobile App

If you are a smartphone user and wish to close your account using your mobile device, Koho's mobile app makes it possible in a few steps:

• Open the Koho app on your mobile phone.
• Tap on your 'Profile' located at the bottom right of the home screen.
• Tap on 'Settings' -> 'Account' -> 'Close account'.
• After tapping on 'Close account', the app will confirm if you wish to proceed with closing your account. Confirm your decision.
• You will receive a confirmation email. Check your email and confirm your decision by clicking on the link sent by Koho.
• After confirmation, your account will be closed in a few business days.

Close Koho Account via Customer Service

If you need help through the process, you can always count on Koho’s customer service. Here's how you can close your account by contacting them:

• Call Koho's Customer Service at their toll-free number.
• After the initial automated responses, opt to speak to a representative.
• When connected, ask the representative to close your account.
• The representative will ask you a few questions to confirm your identity, reason for discontinuation, and may even provide alternatives to closing your account.
• If your decision remains the same, they will proceed with the closure.
• You will get an email confirmation for record purposes. Make sure to save it for future reference.

Conclusion

Closing your account with Koho is a straightforward process. The company provides various avenues to do it easily and efficiently, be it through their online platform, mobile app, or customer service. Remember, it’s important to ensure you have no active subscriptions linked to your Koho account before proceeding with its closure.