How To Cancel Koho Account

how to cancel koho account


Koho's FinTech platform serves thousands of users daily in offering digital banking services. Canceling a Koho account can be a complex process, especially for those unfamiliar with the Koho user interface. In this comprehensive guide, we explore various methods to cancel your Koho account: via online banking, the mobile app, and calling customer service.
While no one wants to lose valuable customers, sometimes one may need to close an account due to various personal reasons. Whatever the case, this user-friendly guide achieves this smoothly and efficiently.

Cancel Koho Account via Online Banking

Online banking provides an accessible platform for managing your bank account, even in account closure. Here's a step-by-step guide on how to cancel your Koho account through their online banking platform:

  • Step 1: Log into your online banking account through the Koho website.
  • Step 2: Navigate to the 'Settings' option within your dashboard.
  • Step 3: Click on 'Account Settings' or 'Manage Account' – the name may vary depending on the website's design.
  • Step 4: Seek the 'Close Account' or 'Deactivate Account' option – again, the name may differ.
  • Step 5: Follow the prompts to close the account. It's likely you'll need to input your password for final confirmation.

Cancel Koho Account via Mobile App

Suppose you prefer banking on your mobile device. The Koho mobile app is an efficient tool to cancel your account. Here are the steps you need to follow:

  • Step 1: Open the Koho app on your phone.
  • Step 2: Log in using your credentials.
  • Step 3: Tap the 'More' or 'Settings' option, typically found at the bottom right of the app.
  • Step 4: Select 'Account Settings' or 'Manage Account'.
  • Step 5: Tap 'Close Account' or 'Deactivate Account'.
  • Step 6: Follow the subsequent prompts, likely entering your password, to confirm the account closure.

Cancel Koho Account by Calling Customer Service

Sometimes, direct interaction with customer service can be the best way to cancel your Koho account, providing reassurance and immediate assistance. Here are the steps:

  • Step 1: Gather all necessary account information – you'll need these for verification with the customer service representative.
  • Step 2: Call Koho customer service at their designated hotline.
  • Step 3: Once connected, notify the representative of your intention to close your account.
  • Step 4: Follow their guided procedure, providing needed information to close the account.


Whether it's through online banking, their mobile app, or a direct phone call to customer service, Koho offers different methods to close your account. Please remember to clear any outstanding balance before proceeding to close your account. When you're ready, use this guide to help you move forward without any fuss.