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Why Is My RBC Credit Card Not Working? Solution Guide

Royal Bank of Canada (RBC) is renowned for its premium banking services, including credit cards. Their convenient, secure, and user-friendly features have enabled many individuals to manage their finances with ease. But like all technology, sometimes complications may arise, like when your RBC credit card isn't working. Don't fret; this article provides comprehensive solutions tailored to fit you, whether through online banking, using the mobile app, or calling the customer service.

Online Banking

Online banking is a favorite tool for many due to its ability to offer control over your bank operations from anywhere. Here's what you can do if your RBC credit card isn't working:

• Log into your RBC online banking account.

• Go to the 'Accounts Summary' page and select 'View and manage credit cards' under the 'My Accounts' section.

• Check your credit card status. If it's inactive, there will be a 'Reactivate Card' option for you to choose from.

• If the card is active, examine the transaction history for any suspicious activity. You might also want to check if you've reached your credit limit.

• If everything appears fine, then the issue might be with the card's technical aspects, in which case contact RBC customer service is advised.

Mobile App

The RBC mobile app tends to be the most convenient medium for millennials and tech-savvy individuals. Here's how you can address your card issues through the mobile app:

• Open your RBC Mobile app and sign in using your secure credentials.

• Select 'More' from the bottom menu options and then choose 'Manage Cards'.

• Under 'Manage Cards', find your credit card. If it's switched off, click on 'Turn Card On' to reactivate it.

• If the credit card is already active, review your recent transactions for any erroneous data.

• Remember that the mobile app also provides a 'Contact Us' option. Thus, should you encounter any technical hitches, don't hesitate to seek professional assistance.

Call Customer Service

Calling customer service may be the oldest but still a reliable method of solving your credit card issues when all else fails.

• Dial the number provided at the back of your credit card – this connects you with RBC's customer service.

• Ensure to provide accurate identification details to authenticate your account.

• Explain the issues you're facing with your credit card to the customer service representative.

• RBC's customer service team is devoted to assisting clients, so rest assured they'll guide you to a viable solution.

Conclusion

The RBC credit card is a terrific tool that offers a lot of conveniences, but occasionally it may present some challenges. Depending on your preference and circumstances, you have three great options on how to solve this issue: through online banking, the mobile app, or by calling customer service. No matter which avenue you choose, remember to be proactive, secure, and patient as you work towards a resolution.