How to Stop Payment at BMO: A Comprehensive Guide

There are various reasons why one may need to stop payment at the Bank of Montreal (BMO). This article will walk you through the process of stopping a payment via BMO Online Banking, BMO’s Mobile App, and calling Customer Service. Here’s how you can navigate each of these options with ease.

1. Stopping payment via BMO Online Banking
2. Using the BMO Mobile App to stop payment
3. Calling BMO's customer service to stop a payment

1. Stopping payment via BMO Online Banking

One of the easiest ways to stop a payment at BMO is by using their online banking platform.

• First, open your preferred web browser and log in to your BMO Online Banking account. Use your Online Banking login ID and password to log in.
• Find and click on the "My Accounts" tab on the dashboard.
• On the dropdown menu that appears, click on the "Stop Payments" option.
• Next, select the account from which you want to stop the payment.
• Provide all the necessary details, including the name of the payee and the amount of the check or pre-authorized payment.
• Click on the "Next" button to proceed. Confirm the details on the verification page, then click the "Confirm" button.

2. Using the BMO Mobile App to Stop Payment

Stopping a payment is also possible through the BMO Mobile App, which is available for download on both iOS and Android devices.

• Begin by launching the BMO Mobile App on your device. Enter your login details to sign in.
• Tap on the menu icon, then select "My Accounts."
• Find and tap on the "Stop Payments" option.
• Repeat the same steps as in the online banking method—select the relevant account and fill in the necessary payment details.
• Follow the prompts to confirm and finalize the stop payment request.

3. Calling BMO’s Customer Service to Stop Payment

If you're unable to access the internet or prefer speaking to a BMO representative, you can stop a payment by calling BMO’s Customer Service.

• First, find the BMO customer service number, which is available around the clock.
• Call the number and listen to the automated menu. Choose the option that best suits your needs.
• Provide your account details and the payment information to the customer service representative.
• Follow their instructions to successfully stop payment. Be sure to ask for a transaction number for your records.

In conclusion, BMO provides three convenient options to stop a payment: Online banking, the mobile app, and customer service. You can choose the method that best accommodates your preferences and circumstances. Always remember to check your account for confirmation after you’ve made a stop payment request. Stay in control of your financial transactions with ease and confidence at BMO.