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How to File a Complaint with BMO: A Comprehensive Guide

In the current technological era, the banking sector has transfigured dramatically, rendering services to the client's fingertips. BMO (Bank of Montreal) is one such bank that has employed technology to enhance its customer service. However, every service may sometimes face difficulties that need to be addressed. This article is a comprehensive guide that will provide insights into how to file a complaint with BMO through different channels like online banking, mobile app, and calling customer service.

Online Banking: Simplifying Grievances Redressal

One of the convenient ways to register a complaint with BMO is through online banking. This mode of communication is not only quick but also lets you register your complaint at any time. Here is how to lodge a complaint:

• Login to your BMO online banking account.
• From the home page, click on the 'Customer Services' tab.
• From the drop-down menu, choose 'Make a Complaint' option.
• A form will pop up, fill in the necessary details, and describe your issue.
• After filling all the information, click on 'Submit'.

Your complaint will be lodged, and you will receive an acknowledgment for the same. The solution to your query will be provided within a stipulated time frame.

Mobile App: Instant Complaint Resolution at Your Fingertips

If you have a smartphone, BMO’s mobile app makes it easy to file a complaint on the go. The process is quite simple:

• Open the BMO mobile application on your smartphone.
• Login using your credentials.
• Go to the 'Help' section located at the bottom menu of the app.
• Select 'Contact Us' > 'File a Complaint'.
• Fill the necessary details and provide a detailed description of your problem.
• Hit 'Submit' to register your complaint.

You will receive an instant notification regarding complaint registration. BMO banking officials will review it and seek to resolve the issue as soon as possible.

Calling Customer Service: Direct Interaction for Fast Resolution

If you prefer human interaction over digital methods, you can dial-up BMO's customer service and file your complaint. Here's how:

• Dial BMO's customer service number: 1-877 CALL BMO (225-5266).
• The automated response will guide you to the correct department. Select 'File a complaint.'
• Describe your issue to the customer service representative.

Your complaint will be registered, and appropriate measures will be taken to resolve your problem.

In conclusion, whether you prefer to file your complaint digitally or directly with a representative, BMO offers several easy and efficient ways to make your voice heard. With customer satisfaction being their utmost priority, rest assured that your grievances will not go unheard.