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How to Cancel an eTransfer on BMO: Your Comprehensive Guide

As an account holder with the Bank of Montreal (BMO), you understand the convenience of conducting bank transactions online. However, things can go wrong. Perhaps you've made an eTransfer and wish to cancel it? This guide will walk you through how to cancel an eTransfer in a few simple steps. We'll discuss three alternative methods you can use: through the BMO Online Banking platform, using the BMO Mobile App, and by contacting the BMO Customer Service.

Online Banking: Cancelling your eTransfer

The first, and most direct, method of cancelling your eTransfer is through BMO's online banking service. Here's how you can do it:

• Log into your BMO online banking account.
• Once signed in, navigate to the 'Payments & Transfers' section.
• Within this section, select 'Interac eTransfers'.
• Locate the eTransfer in question under the 'Pending eTransfers' section.
• If your eTransfer is still pending, there should be an option to 'Cancel' it. Select this option and confirm your decision.

Mobile App: Cancelling your eTransfer

If you prefer to use your phone for banking, the BMO Mobile App is your friend. Follow these steps to cancel an eTransfer using this method:

• Open the BMO Mobile App and log in using your account credentials.
• Once logged in, navigate to ‘Transfers’.
• Select 'eTransfers' and from there tap on 'eTransfer History'.
• Locate the pending eTransfer that you wish to cancel.
• If available, tap on the 'Cancel' button. Confirm your decision.

Note that cancelling an eTransfer through BMO Mobile App follows the same process as online banking. However, if you are comfortable using the mobile app, this option may be more convenient for you.

Contacting BMO Customer Service

If the cancel option isn't available or you're experiencing difficulties with the online banking or mobile app options, don't fret. Contacting the BMO Customer Service directly can help resolve your issue. Here's how:

• Call the BMO Customer Service number: 1-800-363-9992.
• Once connected, follow the voice prompts to connect to a Customer Service Representative.
• Explain your situation to the representative, making sure to provide all important details about the eTransfer you wish to cancel.

In all cases, it's important to note that BMO only allows the cancellation of an eTransfer if it is not yet accepted by the recipient. Once accepted, you won't be able to cancel the transaction through any method. Utilizing these methods ensures you maintain control over your transactions and rectify any errors swiftly and smoothly.