How to Cancel an e-Transfer on the BMO App: A Comprehensive Guide

Bank of Montreal (BMO) makes it easy for its customers to send money securely through e-Transfers. However, sometimes there may be a need to cancel an e-Transfer. If you find yourself in such a situation and wonder how to cancel an e-Transfer via the BMO app, this guide is for you. We will explain how you can reverse an e-Transfer using different options, including BMO's online banking platform, the mobile app, or by contacting customer service.

Option 1: Cancel an e-Transfer Using BMO's Online Banking

Here is a step-by-step guide on how to cancel an e-Transfer via the BMO's online banking platform:

• Login to your BMO Online Banking account.
• Click on the 'Payments & Transfers' tab.
• Select 'View e-Transfer History' under the 'Interac e-Transfer' dropdown.
• Find the e-Transfer you wish to cancel and click on 'Cancel'.
• Confirm the cancellation and you’re done!

Note: An e-Transfer can only be cancelled if the intended recipient has not yet deposited the funds.

Option 2: Cancel an e-Transfer Using BMO's Mobile App

If you prefer utilizing the convenience of mobile banking, here is how you can cancel an e-Transfer through the BMO app:

• Open the BMO Mobile Banking app on your smartphone.
• Tap on 'Interac e-Transfer' from the menu.
• Select 'e-Transfer History'.
• Locate the e-Transfer you want to cancel and tap on 'Cancel'.
• After confirming the cancellation action, you'll be notified of the transaction reversal.

Remember, just like with online banking, an e-Transfer can only be cancelled if the recipient hasn’t accepted the funds yet.

Option 3: Contacting BMO's Customer Service to Cancel an e-Transfer

In case you are unable to cancel an e-Transfer through the online banking platform or the mobile app, you can call BMO's customer service to seek assistance. Here's how:

• Dial BMO's customer service number: 1-877-CALL-BMO (225-5266).
• After verifying your details, ask the customer service representative to cancel your chosen e-Transfer.
• Once confirmed, the e-Transfer will be cancelled and reversed. Keep in mind this option may take a little longer than the online versions.

In summary, while e-Transfers offer a convenient way to send money, sometimes they need to be cancelled. You now know the three ways you can do that with BMO: Online banking, through the mobile app or by contacting their customer service. As always in banking transactions, make sure to review your transaction carefully and exercise due diligence.

Conclusion

Having the knowledge to cancel an e-Transfer on BMO gives more control over your financial transactions. This guide has provided you with the necessary steps to do this, no matter what method you choose. Should you face any challenges, don't hesitate to contact BMO's customer service for help. Happy banking!