RBC Temporarily Disabled Online Access: What to Do and How Long Does It Last?

Experiencing a temporarily disabled online banking access can be quite frustrating, especially when trying to perform timely financial transactions. One of the main culprits for this issue is Royal Bank of Canada (RBC), which periodically locks its users out. As an RBC user, you may be wondering why your online access was disabled and how long it will take to regain your control. This article sheds light on such concerns and provides diverse ways to regain access via online banking, the mobile app, and customer service.

Why does RBC Temporarily Disable Online Access?

Your online access may be temporarily disabled due to various reasons. Security concerns are the most common, especially after entering wrong login credentials multiple times, unusual or suspicious activity, or due to system maintenance. RBC, like other financial institutions, proactively protects its users' security by managing access to online platforms.

RBC Temporarily Disabled Online Access: Duration

The duration length varies on a case-by-case basis. However, generally, a temporary lockout lasts for 24 hours. After this, you should have your access restored. For more serious issues, like a fraud suspicion, the block may take longer as the bank carries out an investigation.

Regaining Access Through Online Banking

After being temporarily locked out, you can regain access through RBC online banking by resetting your password. Here are the simple steps you need to follow:

• Visit the RBC website and click on "Reset Password."
• Enter your client card (debit card) number.
• Follow the prompts that entail answering security questions and setting a new password.

Please make sure to create a robust and unique password for your banking safety.

Using the Mobile App to Regain Access

Another option to restore your RBC online access is through the bank's mobile app. The app includes a self-service feature for such scenarios. Here's a guide to help you navigate through:

• Open your RBC Mobile App.
• On the login screen, tap on "Reset Password."
• Enter your client card number and answer the security questions to verify your identity.
• Create and confirm your new password, and you're all set.

Contacting RBC Customer Service

If you're unable to regain access through the aforementioned methods, reaching out to RBC's customer service is your best bet. They are a call away and capable of guiding you through several restoration procedures.

• Call RBC's customer care through their hotline.
• Verify your identity with the representative.
• Explain your issue and follow the representative's guidance to unlock your online account.

While having your online access temporarily disabled is frustrating, knowing the options available to you when it happens is empowering. Remember, typically, the temporary lockout lasts for around 24 hours. However, if it exceeds, you have the option of regaining your access through online banking, the RBC mobile app, or contacting customer service.