How to Cancel an e-Transfer on RBC: A Comprehensive Guide

Understanding how to cancel an e-Transfer on the Royal Bank of Canada’s (RBC) platforms can be extremely beneficial, whether you made a mistake with the recipient's contact details or simply changed your mind about a transfer. Fortunately, RBC provides several convenient ways for you to cancel an e-Transfer: through online banking, their mobile app, or by calling their customer service. This guide will walk you through each method step by step.

Option 1: Online Banking

Cancelling an e-Transfer through RBC's online banking platform is relatively straightforward. Here are the steps you will need to follow:

• Sign in to your RBC Online Banking account.
• From the main page, navigate to the "Payments and Transfers" tab at the top of the page.
• On the drop-down menu, click on "Interac e-Transfer."
• Look for the section named "Pending e-Transfers" and click on it. Here, you'll find all your ongoing transfers that have not been completed.
• Select the e-Transfer that you want to cancel and then click on "Cancel."
• Finally, confirm your decision. Your account will be credited with the transferred amount once the cancellation is processed.

Option 2: Mobile App

You have the option to cancel an e-Transfer using the RBC Mobile app as well. This option is handy when you're on the go. Follow these steps:

• Open your RBC Mobile app and sign in.
• Select the "More" button from the navigation menu and then the "Interac e-Transfer" option.
• Tap on "Pending e-Transfers." This will show you the details of all pending e-Transfers.
• Select the one that you wish to cancel. Tap on "Cancel" and confirm.
• The amount will be credited back into your account once the cancellation is processed.

Option 3: Contacting Customer Service

If you are unable to cancel the e-Transfer through online banking or the mobile app, or you're not confident doing it yourself, contacting RBC’s customer service is a solid choice. Here’s how you can reach them:

• Dial RBC's customer service number: 1-800-769-2511.
• Inform the representative that you’d like to cancel an e-Transfer and provide them with the required details.
• Following the representative's instructions, they will handle the cancellation process for you.

While cancelling an e-Transfer through RBC can be done independently via your online account or mobile app, it is crucial to know that cancellations can only be done if the recipient has not deposited the funds. Once the funds are deposited, reversing the transfer becomes far more complex and may not always be possible. RBC's customer service can provide further assistance in such situations, ensuring you have all the necessary support. Whether you make banking transactions from the comfort of your home or while you're on the move, RBC’s platforms are designed to make the process as convenient as possible for you.

Conclusion

Cancelling an e-Transfer on RBC is a fairly straightforward process. Whether you prefer the convenience of online banking, the flexibility of a mobile app, or the personal touch of a customer service representative, RBC has you covered. Remember, the key is to act quickly before the funds are deposited by the recipient.