How to Cancel Interac e-Transfer RBC: A Comprehensive Guide

RBC Royal Bank provides a multitude of services to its customers. Among these is the ability to send and receive Interac e-Transfers. However, there might be situations where you need to cancel a transaction. You have three options to do this: through online banking, the mobile app, or by calling customer service. Let’s take a comprehensive look at these options below.

Option 1: Cancel an Interac e-Transfer Through Online Banking

RBC online banking offers a user-friendly interface to manage all your financial transactions. Follow the steps below to cancel an e-Transfer:

• Login to your RBC online banking account.
• Navigate to the “Payment and Transfers” tab.
• Click on the “Interac e-Transfer” option.
• Select the “Pending e-Transfers” tab to locate your unclaimed transactions.
• Find the transfer you wish to cancel and click on the “Cancel” button.
• Verify the details and confirm your cancellation with your password. The sending fees will be refunded to your account.

Option 2: Cancel an Interac e-Transfer Through the Mobile App

If you prefer using the mobile platform, RBC's Mobile App provides a seamless experience in managing your e-Transfers. Follow the steps below:

• Open the RBC Mobile app on your smartphone and sign in.
• Select the “More” option from the lower right corner of the screen.
• Find and select the section named “Interac e-Transfer”.
• Under the “Pending e-Transfers” menu, locate the e-Transfer you want to cancel.
• Tap on the “Cancel” option and confirm your cancellation.
• Your funds will be returned to your account immediately after cancellation.

Option 3: Cancel an Interac e-Transfer By Calling Customer Service

If for any reason you're having difficulties with online banking or the mobile app, RBC’s customer service is always ready to help. They can assist in cancelling an e-Transfer over the phone.

• Contact RBC’s customer service line at 1-800-769-2555.
• After confirming your identity, inform the representative that you wish to cancel an e-Transfer.
• Provide the necessary transaction details. The representative will then process your request, and your funds will be returned to your account.

Conclusion

Whether you’re tech-savvy or prefer speaking to a live representative, RBC Royal Bank ensures you have multiple options to manage and cancel your Interac e-Transfers. While the process is simple and user-friendly, it’s always important to double-check your transfer details before pressing send to avoid any need for cancellation later on.

Remember, if you have any issues or concerns about your transfers, RBC's customer service is just a phone call away.