How to Cancel an eTransfer in RBC - Your Complete Guide

Managing your finances is now a few keystrokes or screen taps away with the advancement of digital banking. One such convenience is the eTransfer option provided by RBC. But what happens when you need to cancel an eTransfer? This comprehensive guide will walk you through all the methods — online banking, mobile app, and contacting customer service — so you can confidently cancel your eTransfer when needed.

Cancel an eTransfer through RBC Online Banking

Online banking is a reliable and secure means to manage your RBC transactions, including eTransfers. Here's a step-by-step guide on how to cancel an eTransfer through this platform:

• Access your RBC Online account and navigate to the 'Transfers' tab.
• Find the section for 'Interac eTransfer' and click on 'View eTransfer History.'
• Locate the eTransfer you wish to cancel and select 'Cancel.'
• Confirm your choice by clicking 'Yes' in the pop-up asking whether you're sure about the cancellation.

Note: The refund will be automatically processed if the recipient hasn't accept the eTransfer yet. However, if the money has already been deposited, you won't be able to cancel the transfer.

Using RBC Mobile App to Cancel an eTransfer

If you're more comfortable using a mobile device, RBC's mobile app makes cancelling an eTransfer easy. Here's how:

• Launch the RBC Mobile app on your device and log in to your account.
• Tap 'Banking' on the app's home screen, followed by 'Interac eTransfer'.
• Click on 'eTransfer History' and locate the transfer you're aiming to cancel.
• Select 'Cancel' and confirm your choice on the subsequent app screen.

Just like online banking, a successful cancellation is contingent on the recipient not having accepted the eTransfer yet. Once the money has been accepted, it cannot be reversed via the app.

Contacting RBC Customer Service for eTransfer Cancellation

If you're unable to cancel an eTransfer via online banking or the mobile app, or if you simply want to speak with a representative, you can contact RBC customer service directly. Here's how:

• Dial the RBC customer service number: 1-800-769-2511.
• Follow the automated prompts to connect with a support representative.
• Inform them about you want to cancel an eTransfer.

Please note that customer service may be unable to assist with eTransfer cancellation if the funds have been deposited into the recipient's account already. Always try to cancel an eTransfer as early as possible to avoid such situations.

Conclusion

In today's digital world, banking has become less about walking into physical branches and more about intense keyboard and screen activity. With these comprehensive guides across multiple platforms, our hope is that cancelling an eTransfer with RBC becomes an easy, stress-free task for you.