How to Cancel an Interac e-Transfer on Scotiabank: An In-Depth Guide

It's possible that you've accidentally sent money to the wrong person or decided to cancel a pending e-Transfer with Scotiabank. No matter your reasons, this comprehensive guide will walk you through the steps for cancelling an Interac e-Transfer via online banking, the mobile app, or by calling customer service.

Cancelling an e-Transfer Through Online Banking

To cancel your Interac e-Transfer through Scotiabank's online banking, follow these simple steps:

• Visit the Scotiabank website and log in to your account.
• From the main page, click on the "Transfers" tab.
• Select "Interac e-Transfer" from the list of options.
• Once on the e-Transfer page, find and select the "Pending Transfers" link.
• Here, you will see a list of your outstanding e-Transfers. Locate the one you wish to cancel and click "Cancel."
• Confirm cancellation in the pop-up notification. Once confirmed, the e-Transfer will be cancelled and the funds will be returned to the originating account.

Using the Scotiabank Mobile App to Cancel an e-Transfer

The Scotiabank mobile app is a convenient way to manage your banking needs, including cancelling an e-Transfer, from anywhere and at any time:

• Launch the Scotiabank app on your mobile device.
• Login with your online banking credentials.
• Once logged in, tap the "Transfer" icon from the main menu.
• Select "Interac e-Transfer" from the options.
• Tap "Pending e-Transfer" to view your active transfers.
• Find the e-Transfer you want to cancel and tap "Cancel."
• Confirm cancelation in the pop-up prompt. Upon confirmation, the e-Transfer is cancelled, and the cash is credited back to your account.

Contacting Scotiabank Customer Service

At times, you might encounter some difficulties or need assistance while cancelling your e-Transfer. In such cases, the capable Scotiabank Customer Service team is just a call away:

• Dial the Scotiabank Customer Service number at 1-800-472-6842. You can call them 24/7.
• Provide the representative with your account information to verify your identity.
• Request a pending e-Transfer cancellation. Make sure to inform them of the exact amount and recipient details of the e-Transfer you wish to cancel.
• The representative will guide you through the cancellation process. Once the cancellation is confirmed, the amount will be returned to your bank account.

Conclusion

In conclusion, while sending funds via Interac e-Transfer is a convenient process, it's equally simple to cancel a transaction if you need to. The above guide takes you through the cancellation process using three convenient methods offered by Scotiabank. Remember, a cancelled e-Transfer will have its funds returned to your account shortly.

Should you experience issues, don't hesitate to get in touch with Scotiabank's customer service, available 24/7 for your convenience.