How to Cancel an E-transfer on the Scotiabank App: A Comprehensive Guide

Whether you've sent funds to the wrong contact or simply decided against a transaction, the need to cancel an e-transfer can be a common occurrence. This article will guide you on how to cancel an e-transfer using Scotiabank's online banking, mobile app, or by directly contacting their customer service. Let's get started.

Option 1: Canceling E-Transfer Via Scotiabank's Mobile App

The Scotiabank app offers a seamless way to manage your e-transfers. Here's how to cancel your transaction:

• Open the Scotiabank app on your smartphone or tablet and sign in to your account.
• Click on 'Transfers' at the bottom of the screen.
• Search for the e-transfer you would like to cancel and tap on it.
• You should see an option named 'Cancel Transfer'. Tap on this.
• Follow the prompts to finalize the cancellation.

Please note, you can only cancel e-transfers that haven't been accepted by the recipient yet. If your transfer has already been accepted, you will need to ask the recipient to return the funds.

Option 2: Canceling E-Transfer Through Scotiabank's Online Banking

Scotiabank's online platform also allows you to cancel e-transfers seamlessly. Follow these steps to do so:

• Open your preferred web browser and go to Scotiabank's online banking page. Log into your account using your credentials.
• Hover over the 'Transfers' section and click on 'Interac e-Transfer' from the dropdown menu.
• Go to 'Transfer History' and find the transfer you wish to cancel.
• Click on the 'Cancel' option next to the corresponding transaction.
• Follow the prompts to confirm the cancellation.

Option 3: Canceling an E-Transfer by Calling Scotiabank's Customer Service

If for any reason, you're unable to cancel the e-transfer yourself, Scotiabank’s team of customer service representatives is always available to assist. Here is how you can approach them:

• Call the customer service contact number: 1-800-472-6842 (1-800-4-SCOTIA).
• Authenticate your account details over the phone.
• Inform the representative about the particular e-transfer you would like to cancel.
• The representative will then guide you through the cancellation process and confirm when it's successfully completed.

Please keep in mind that customer service may not always be able to cancel an e-transfer if it’s already been accepted or deposited into the recipient's account.

Conclusion

Through its mobile app, online banking platform, or customer service team, Scotiabank offers multiple means to cancel your e-transfers. Remember to act swiftly upon realizing a correction is needed as once the recipient accepts the transfer, it may be challenging to recall the funds. Happy banking!